CarMax Fresno

“Sold me a vehicle with a whole host of issues. Even under their 90 day warrant their mechanic still didn’t fix the issues I brought up. When I asked them to hand me paperwork for my records of the work they did, it was left scant of any documentation. I honestly feel extremely angry and taken advantage of. The last thing I wanted was to get a car with issues especially when the price is gouged. All for a POS car. I seriously never ever had any issues with my first purchase here years ago. But they now remind me of Lithia Nissan in their lack of transparency and lack of dignity. If you’re in need of a car please, either bring your own mechanic or just go to a different dealership.”

“BUYER BEWARE. HIDDEN DAMAGE. They represented the car as no damage, clean history. Luckily we caught the overspray on the handles. It likely had significant damage to the driver side of the car. It also had damage to the passenger side turn light and surrounding fender that the sales manager said was "fine with her." It also had undocumented damage to the interior panels that they said they would not fix. They refused to have the vehicle inspected by a third party and only offered to have their "In house paint team" try and fix the bumper.”

“I’ve sold 2 vehicles to carmax and just bought my first. I’m giving 4 stars because selling a car is a wonderful easy process and both times received more than I thought we would get. Now buying my first car was a good experience taking a mechanic to inspect the car and not being hassled by salesmen while doing so. The buying experience was also very easy and stress free. The only thing that CarMax can improve on is being just as friendly and pleasant after purchasing the car. Once the sale is made the staff doesn’t seem nearly as sweet and anxious to help you as they do before signing your name on the contract. We had a couple of minor things to have done on the car and having it done was not nearly as smooth as the buying process, other than that I would have given you 5 stars.”

“Walking into CarMax they were friendly from the start, let us walk around the lot & explore without all the pressure of a salesman following us around. We checked out a few vehicles & when we found the one we wanted to test drive we walked in to talk to a salesman, got the process done to do our test drive. Loved the vehicle & got started on the buying process, the whole thing from start to finish took about 2 hours! The paperwork was mostly digital & super easy! This is the third car I have personally bought from CarMax & I will most likely use them for future purchases!”

“This place is OK. The wife just bought a new Ford Explore this evening. She knew exactly what she wanted so she was satisfied. My self on the other hand, I enjoy haggling the car dealers and trying to getting them to come down on the price and this definitely ain’t the right place for that lol. They have a decent selection of used cars not very many trucks though. Over all experience we were satisfied.”