Sheehy Buick GMC of Fredericksburg

“5 stars all the way around Ralph the car expert was extremely helpful with getting me the vehicle I wanted. Tyler and I had a great conversation as well, as he made me feel welcomed during my visit. Kate in finance made the process so smooth and easy. The rest of the team was very nice during my visit to me and my son. Great team of experts and I recommend anyone car shopping to shop with them. They’re the best group I’ve come across. Thank you all!”

“We just purchased a ‘26 GMC Sierra 1500 AT4X at Sheehy of Fredericksburg and consider it one of, if not the, best auto purchasing experiences we’ve had in 25+ years of buying/trading/selling. The Sales Associate, Tyler, was friendly, professional, and helpful. The Sales Manager, Brandon, was equally great to work with and helped us feel comfortable with his transparent and casual style. Thank you, to the whole Sheehy team! BTW if you keep your cars at least five (5) years, do yourself a favor and buy the MVP package for services…it’s a financial no-brainer, unless you strongly prefer to do your own maintenance.”

“Started strong but then went downhill from there. Small fix took 2 weeks and 2 days to fix. Next to no communication. I was told several times vehicles would be ready and then when I went to pick up it was not. Experienced what I can only describe as a wild good chase just to get my vehicle fixed and back. They did provide me with a loaner vehicle after 4 days but this was only after a lot of persistence from my husband. The repair was a seal replacement covered under powertrain warranty. My husband diagnosed at home but opted to have dealer fix since it was a warranty item. I have taken my vehicle for service at this location 4 times, including this time. Each time it’s a similar experience. We make an appointment with what sounds like a call center and drop it off on designated day. Each time the service advisor acts like they have no idea what is happening when I call late in the day for update. I am in the process of purchasing a vehicle for another family member. Actually was working with a salesman on said vehicle. I had to tell him sorry, I’ll be buying vehicle somewhere else as this dealership will not be getting any more of my business. Sad.”

“Initial buying experience was great. Sales did a great job specifically Ralph and his manager. I feel the price was fair and I walked out happy. I did however have an issue with my remote start before i purchased the truck and it was documented as an issue that would be fixed. So they said to talk to service to make an appointment. Spoke to service (which Apperently uses a call center) and scheduled an appointment for Friday because they said I would have to drop it off and like most Americans, I work Monday through Friday. The work being done was troubleshooting and repair of remote start and installation of a bed cover. It was clear what was being done when the appointment was scheduled. I get there Friday to drop off my truck and service asks for both my keys (which no one told me to bring) then stated that they could have it back to me hopefully Monday or Tuesday because apparently, they only do routine maintenance on Saturdays and are closed on Sundays. This was news to me, expecally considering service (call center) had no issues scheduling my appointment for the pre disclosed work. I was rightfully annoyed that I dragged my wife out there for no reason. How I have to specifically schedule during the week for multiple days. Initially when I bought the truck, a loner for the repairs was implied by sales which I was happy about. Also wouldent be a issue if the VIP maintenance and service plan I bought for 1300$ with the car covered a loner, which it does, but not for this apperently? I don’t know , just very frustrating and seems alittle gimmicky to me. Definitely read the fine print and plan accordingly. For the luxury side of Chevy, I expected more in regards to support from the service department on a BRAND NEW TRUCK!”

“2024 Sierra 1500 AT4X: Brought my truck in July 25 for an oil change and asked them to check a possible oil leak. They said no leak. Got home, crawled under myself, found the leak, cleaned it, and confirmed it a week later with pictures. Aug 14, scheduled online for a leak diagnosis. Dropped it off at 7:30 AM — didn’t hear back until 5:30 PM. After keeping it 10 hours for what was essentially a 20-minute test, I was told it was “probably residual oil” and they’d added dye. Meanwhile, other cars were put ahead of mine, leaving me without a vehicle all day. When I asked about the delay, the service writer, blamed the call center. I told her I’d scheduled online. It didn’t seem she ever shared my photos or concerns with the tech. Poor scheduling, poor communication, and zero regard for customer inconvenience. They need to do better.”