Safford Kia of Fredericksburg

“Safford Kia is rude and disrespectful , I sent my wife with my vehicle in to Sanford Kia for a simple oil change . She went in and told them she was there for an oil change , after about 30 minutes they came back and said here is 1600 in recommend repairs for your vehicle; air filter , cabin filter ; etc. The idiot's missed other things , but my wife told them just here for an oil change. She asked what weight and brand oil were they putting in the vehicle; they said OW-20 full synthetic at 132.00.They never asked My wife what oil she wanted in my vehicle just assumed they could up sell her for the more expensive oil change and she wouldn't know any different. My wife informed them that that's not what the Harrisonburg dealership where her husband bought the vehicle was putting in it. Safford Kia then tells my wife that OW-20 full synthetic is what they recommended and if the Harrisonburg dealership put anything else in it then they probably messed your engine up. The Harrisonburg dealership put the recommend 5w-20 synthetic blend ; that is written on the oil cap and in the owners manual. So if the Kia MANUFACTURER recommends a different oil then what is on the oil cap and in the manual; I wish they would send me a letter and tell me to make sure who ever changes my oil puts 0w-20 full synthetic in it , instead of 5w-20 that is written on oil cap and in the manual. Any body can recommend the best oil out there to put in a vehicle but doesn't mean that's what I want. I guess it was part my fault for sending my wife because there are dealerships that still think woman won't know any different then what the dealership says is 100 percent right. When my wife asked them to show on the receipt what oil they put in my vehicle they drew a line under the 0w-20 and rudely walked off cause my wife questioned about where on the ticket it had the oil information. The next thing when my wife went to pay the cashier; the cashier assumed my wife was paying with a card and never asked before ringing it up. So my wife was paying with cash because Safford Kia charges an additional 1.98 to help cover credit card fees. The cashier had to go back and reprint the receipt when my wife informed her; she was paying with cash. The cashier seemed agitated and pissed that she had to go and reprint the receipt because my wife was paying with cash. So I am done with rude and disrespectful dealerships, so I do not recommend this dealership for a simple oil change , as the employees are rude and will do the recommend changes without asking your opinion of what you want on your car. Safford Kia does not know everything about MY vehicle, other then how they can up sell a female!”

“Mack is a phenomenal salesperson. He gave me all the info I requested plus extra that helped me make my decision. He was straight up and forthcoming with all details of the sale with no pressure, no phone calls or texts. He gave me time to process all the info about the deal. Kenny gave me a totally honest explanation of my trade-in value. Jasmine was very thorough when explaining the extras available. Noah was great explaining all the financing and ran numbers until I was happy with my monthly payments. EVERYONE I dealt with at Safford Kia of Fredericksburg were great! Definitely will go back when I need another vehicle and highly recommend anyone looking for a vehicle to check out this AMAZING dealership before buying a vehicle! Thanks so much Safford Kia team for making this the absolute BEST experience I’ve ever had buying a vehicle!! Love my new Telluride❤️❤️!!”

“I Love out recent purchase. We got ourself a 2026 kia carnival sx hybrid. During our visit and the entire purchase process Wyatt Mahe held us. Him and his team give us one of the best car buying experience. It was very cold outside where Wyatt come outside and greet us in that moment I know we are in a good hand. Because it was extremely cold no one from any other dealership staffs come out at all. I want to thanks Wyatt safford kia and the salse team for giving us a fantastic car buying experience ever. I want to share recognizetion. In last 8 days going through 29 delarshp I found one friendly and family and honest salse agent and that will be Waytt Mahe, he should get the best salse staff in state of Virginia. Thanks kia and the team. Cheers!!”

“I took my 2020 Telluride (have had since 4/2019 when my husband bought the car for me ) to be serviced on 9/24/25 or an oil change and a diagnostic because my car was leaking coolant. I live an hour and 15 minutes away from this dealership (about 75 miles). I typically, take it where I live, but heard Stafford Kia has convenient service times, and the reviews were okay. I decided it would be okay to have another dealership in a time of need. I was assisted by Lee Mathena. On 9/24/2025 I was provided an oil change, diagnostic, part order for the coolant hose, and brake flush. I was offered other services such as spark plug which I already recently had done as well as a fuel injector service and when I said I already had it, Lee tried to offer me a throttle body cleaning service that was not on the original repair estimate. I declined and was told I would have to pay for the foam spray they already used on my car to prepare it for services which was okay with me. I paid a total of $831.46 on 9/24/2025. Lee told the rear heater hose had a leak, and the part should come in by the end of the week. I was contacted on 9/26/2025 and told the part for my car came in and the appointment was schedule for 9/30/2025 to fix my car. I went to the dealership and after waiting almost 2 hours I was told by Lee that the part they ordered is damaged. I was told I would have to bring my car back to be fixed when the part comes in. At this point I could not be absent from work again and was frustrated. Lee offered me a loaner, and I was thankful to him for this so I could return to work because I did not want to keep driving my car back and forth with it leaking. On 10/2/2025 Lee called and told me the part for my car was in and they will work on my car on Friday 10/3/2025. On 10/3/2025 Lee called me and told me my car was completed. I came to the dealership to get my car. I paid $845.46 to get my car. When I looked under the hood of my car, I seen the fluid level was at the low indicator just as it had been on the reservoir. I asked a lady about this, and she will have someone look at my car. She told me maybe another leak happened or something due to pressure and air pockets. She then told me a tech said my car was fine. A guy came and topped my fluid off again. I was told by the lady to call on Saturday if there are any problems. Once Saturday morning I looked under the hood of my car. The fluid had decreased to in the middle of half and full, which indicated coolant was leaking out. By the end of that day and the next morning on Sunday the coolant level was well below low, and I had to get coolant Sunday morning. By the evening on Sunday the coolant had decreased again. On Monday morning, 10/6/2025 my coolant was at low. I had to fill it up again. It appears I paid for services I did not receive. On 10/4/25 when I called to speak with the customer service person, I believe Lindsey transferred me to the service department. No one answer and I left a message. I called back and asked to be transferred again to see if I could speak with someone and as the lady transferred me, she said, “Oh my gosh” when I asked to be transferred to the service department. She did not know I heard her. It was very rude and disrespectful. I called back using my other phone because the lady did answer the phone. I did tell her I felt that was very rude and disrespectful and that I would never be calling back if my car was serviced according to what I paid for. The lady kept transferring me to voicemails and saying no one was available to speak with me because of short staff on 10/4/25. All day on 10/6/25 I was transferred to the service department and no one answered, nor has anyone returned my phone calls as requested. This is clearly theft of services I did not receive. I will file a formal complaint with Kia and the state of Virginia.”

“The staff were friendly and efficient, it was honestly the best car buying experience I have had. I highly recommend this dealership. Dare I say we even had fun, our salesman was so funny and personable.”