
Google Customer Reviews
Vladimir Kostyukovsky
Jan 4, 2026
Rating:
“This is my 3rd interaction with Carmax over 3 different states. Sold 2 cars to them and bought one recently a Frederick location. The whole experience from reserving and shore car to 24-hour test drive and purchase was smooth and efficient. Will sell/buy at Carmax again.”
Brian Gertz
Jan 3, 2026
Rating:
“Just bought my 2024 Toyota Prius XLE from CarMax Frederick, and the experience was absolutely top-notch. The CarMax app made it incredibly easy to find exactly what I wanted — the right options, the right trim, and the right price — before I even set foot in the store.
The sales team was patient, helpful, and totally on point, even as I changed my mind a couple of times. When I arrived, all the paperwork was ready, and I was in and out way faster than expected.
The finance rep kept things quick, clear, and pressure‑free. This is my second purchase from this location, and they continue to deliver outstanding service. Highly recommend if you want a smooth, efficient, genuinely enjoyable car‑buying experience.”
Fran “MsLady” Jackson
Dec 20, 2025
Rating:
“I had a wonderful experience. I saw the vehicle I wanted online, paid for shipping to my local CarMax, named my down payment and when I showed up the experience was rather easy. This is my third experience with CarMax and my second with CarMax of Frederick, MD.”
Jazlyn sligh
Oct 18, 2025
Rating:
“Yesterday what was my first time buying a car ever! I was very lucky to have Josh as my salesman. He was very genuine, kind, and amazing. Although very nervous coming in and dealing with payments for the first time, Josh was very clear of what he recommended for me to make the best decision decisions!
I love going to Carmax because the staff is amazing. Also special set up to Simon also as he gives amazing customer service as well and has helped our family buy so many cars.”
Celeste E Brooks
Aug 14, 2025
Rating:
“I went in today to take a look at some cars. I was greeted by two very nice salesmen. Steve was the salesman who helped me and I have to say he was amazing. Professional, courteous, knowledgeable, explained everything to me that I needed to know. Answered all my questions. Overall he made the experience enjoyable. I chose a BMW 220 series and I absolutely love it. The rest of the CarMax team I dealt with were all amazing as well. Great experience overall. Highly recommend buying your next car here.”