Safford Brown Hyundai Fairfax

“I bought my car from their pre-owned fleet and had a pleasant experience with their sales team. I have brought my car in a couple times since I purchased it for tune ups, and the service team has always been straightforward and transparent. While they have recommended additional services outside the scope of the tune ups, I have never felt unnecessary pressure to move ahead with those services then and there. The service team is also reachable via text which is convenient and faster than navigating the phone tree. They offer a free shuttle service and their renovated lounge has a fancy coffee machine and other free refreshments, good Wi-Fi, and workspaces.”

“I had an amazing experience at Safford Hyundai of Fairfax. Everything went so smooth and easy. I reached out about a Sonata Hybrid Limited and received a call back almost immediately. Lou, manager, was incredibly easy to work with and provided pricing details before I even stepped into the dealership, which saved me a lot of time and made the whole process smooth and stress-free. Jenni, my salesperson, truly went above and beyond. She made sure everything from my old car was taken care of and worked nonstop to ensure my new car was absolutely perfect before I drove it home. Overall, the entire team was professional, efficient, and genuinely focused on providing a great customer experience. I highly recommend them, and if I purchase another Hyundai in the future, this will be the first place I go.”

“My experience buying Palisade was wonderful thanks to Don Barker. He is honest, respectful, and truly listened to what I was looking for. I was nervous going myself to buy car but there was no pressure from Mr. Don. I tried 3 different Palisades and happy test drove those with me. He has 28 years of experience and because of him I was able to get the best price for my trade and big discount on Palisade. I’m very happy that I went there to purchase my car. Highly recommend!”

“I went to Fairfax Hyundai today for an engine oil change and tire rotation service. I dropped off my car at my scheduled time, 10:20 AM. The service area was under construction, so there was no place to sit and wait. The staff told me to go across the street to Starbucks or Dunkin’ Donuts to wait, so I did. Robert said I would text you when the service was done, but I never got any message. After waiting for more than 2 hours and 20 minutes, I finally called to the dealer. one of representative told me the car was ready and I could come pick it up. When I asked why it took so long and why no one contacted me, he didn’t even bother to apologize—just told me to come and get the car. When I arrived, I asked the service advisor (Robert Woods) why I wasn’t notified. He insisted that he had sent me a text. I told him I didn’t receive anything, and he even showed me his computer screen as proof. I showed him my phone to prove that no message came through. Then he tried sending another text right in front of me, but it still didn’t show up on my phone. Instead of sincerely apologizing, he blamed the entire situation on the “system.” When I asked what time the service was actually completed, he said 11:40 AM — meaning my car had been ready for nearly 3 hours while I was waiting without any notice. All I expected was a simple, genuine apology. But instead, he kept making excuses and acted like it wasn’t his fault. That’s not how you treat customers. To the Fairfax Hyundai service manager — please train your staff better. Put yourself in the customer’s shoes. How would you feel if you received this kind of careless, unprofessional service? And to make things worse, I found trash inside my car — used service stickers just left on the seat. They didn’t even put on the next oil-change mileage sticker. Normally, when changing the oil, shops cover the driver’s floor mat to protect it from oil or grease, but they didn’t bother doing that either. This was one of the worst service experiences I’ve ever had.”

“June 2025: Visited to have a clock spring replaced under warranty. Overall, a disappointing experience. 1. Made an appointment for 9:30AM, but the car was not looked at until 4PM, leaving me wondering what is the point in making an appointment. 2. Collected the car at 5:30PM and within 5 feet of driving noticed the steering wheel was no longer straight. Without looking internally, I presumed the wheel was installed on the incorrect spline. 3. Drove a lap around the building to return but was told that the mechanic had finished for the day and would need to come back tomorrow morning. They did say they would reimburse Uber costs (didn't happen). 4. Returned the following morning to collect the car. Steering wheel was installed on the correct spline and additionally they decided to perform an alignment, even though the car had no prior alignment issue. Unfortunately, the car pulled left. 5. Once home, I discovered they had used one of my spare license plate screws from my glove box to reinstall the steering wheel. It took me 2 seconds to find the original screw on the carpet of the floor well. To make matters worse, the license plate screw is larger and doesn't fit correctly, leaving some outer cosmetic damage and most likely thread damage (even though the original screw seems to hold in place for now). I since visited an independent shop that uses Hunter equipment and the car now drives straight as an arrow.”