Safford Brown Hyundai Fairfax

“I had an amazing experience at Safford Hyundai of Fairfax. Everything went so smooth and easy. I reached out about a Sonata Hybrid Limited and received a call back almost immediately. Lou, manager, was incredibly easy to work with and provided pricing details before I even stepped into the dealership, which saved me a lot of time and made the whole process smooth and stress-free. Jenni, my salesperson, truly went above and beyond. She made sure everything from my old car was taken care of and worked nonstop to ensure my new car was absolutely perfect before I drove it home. Overall, the entire team was professional, efficient, and genuinely focused on providing a great customer experience. I highly recommend them, and if I purchase another Hyundai in the future, this will be the first place I go.”

“If you want an absolutely positive and rewarding experience buying a new car, go to Safford Fairfax Hyundai and request to work with Dave Kraemer. I know -- buying a car can be a royal pain -- and car salesmen have a really bad reputation, but Dave is truly the exception. He honestly made it go as smoothly as possible!! He found the exact car I wanted, arranged to obtain it from another dealership, and had it transferred to Safford the next day. He sent me a video of the car once it arrived. He went above and beyond when I couldn't unplug my charger from the leased car I was returning by zipping over to my house and helping me disconnect the charger. After I went through all the paper work with the finance guy (the biggest drag), Dave made sure all of my personal stuff was moved from the car I was returning to my new car, and spent lots of time answering questions and assuring my WAZE app appeared on the home screen on my new car. (It was complicated by the fact I had facial recognition on the app.) He checked in with me later to make sure I didn't have any more questions. I love my new red Ioniq 5 Limited, and I guarantee you will be happy if you work with Dave! P.S. I should also mention that Lou, the sales manager, was also very helpful, and Abbas, who arranged the car I had leased last year, remembered me and came over to see how everything was going. All in all, everyone was pleasant and helpful. What an upbeat experience!”

“My experience buying Palisade was wonderful thanks to Don Barker. He is honest, respectful, and truly listened to what I was looking for. I was nervous going myself to buy car but there was no pressure from Mr. Don. I tried 3 different Palisades and happy test drove those with me. He has 28 years of experience and because of him I was able to get the best price for my trade and big discount on Palisade. I’m very happy that I went there to purchase my car. Highly recommend!”

“Update: After my original review, the General Manager (JD) reached out, took ownership of the situation, and worked with me to resolve the issues properly. The deal was completed as originally agreed, with a reasonable concession for the inconvenience. I appreciate his involvement and willingness to correct what went wrong, as well as the professionalism of the salesperson who helped us through both visits. I rarely leave reviews, but my experience with this dealership needs to be documented because it reflects a serious breakdown in customer transparency. I negotiated a vehicle purchase over email, and the dealership explicitly stated in writing that they would beat my CarMax trade-in offer by $250. I even sent them the official CarMax appraisal before driving over an hour from Maryland. I knew they received it because I saw the note on it in their system when I went there to make the deal. However, once I arrived in person, the dealership suddenly refused to honor the written commitment. They claimed the CarMax appraisal was “the wrong type of document,” even though it was the same document I had emailed beforehand with no objection. I left extremely disappointed. The lack of transparency and last-minute reversal cost me half a day of travel and demonstrated behavior that felt deliberately misleading. I encourage future customers to get every number documented clearly before making the trip. Or better yet, go to another dealership. This was not the professionalism or integrity I expected from a Hyundai-affiliated dealership.”

“I went to Fairfax Hyundai today for an engine oil change and tire rotation service. I dropped off my car at my scheduled time, 10:20 AM. The service area was under construction, so there was no place to sit and wait. The staff told me to go across the street to Starbucks or Dunkin’ Donuts to wait, so I did. Robert said I would text you when the service was done, but I never got any message. After waiting for more than 2 hours and 20 minutes, I finally called to the dealer. one of representative told me the car was ready and I could come pick it up. When I asked why it took so long and why no one contacted me, he didn’t even bother to apologize—just told me to come and get the car. When I arrived, I asked the service advisor (Robert Woods) why I wasn’t notified. He insisted that he had sent me a text. I told him I didn’t receive anything, and he even showed me his computer screen as proof. I showed him my phone to prove that no message came through. Then he tried sending another text right in front of me, but it still didn’t show up on my phone. Instead of sincerely apologizing, he blamed the entire situation on the “system.” When I asked what time the service was actually completed, he said 11:40 AM — meaning my car had been ready for nearly 3 hours while I was waiting without any notice. All I expected was a simple, genuine apology. But instead, he kept making excuses and acted like it wasn’t his fault. That’s not how you treat customers. To the Fairfax Hyundai service manager — please train your staff better. Put yourself in the customer’s shoes. How would you feel if you received this kind of careless, unprofessional service? And to make things worse, I found trash inside my car — used service stickers just left on the seat. They didn’t even put on the next oil-change mileage sticker. Normally, when changing the oil, shops cover the driver’s floor mat to protect it from oil or grease, but they didn’t bother doing that either. This was one of the worst service experiences I’ve ever had.”