City Volkswagen of Evanston

“I had a great experience at City VW. It was my first day looking for a new car and I walked into the dealership just to browse and surprisingly left with a brand new car. Frank sold me! He got me set up to buy and was very helpful throughout the process. The car needed some maintenance work, and Matt and Bill in the service department were very helpful. Would definitely recommend - I got my dream car for a great deal. I look forward to working with City VW in the future!”

“We had such a comfortable, stress-free experience working with Frank on our new VW Tiguan! From the moment we walked into the showroom, he greeted us with a welcoming, friendly attitude and treated us exactly how we would want to be treated, with sincerity, honesty, and zero pressure. We are VW enthusiasts and were just beginning our search, simply exploring options. Frank patiently guided us through different models, sharing his expertise and knowledge in a way that made the process enjoyable and easygoing. Even though we were “just looking,” his guidance helped us confidently decide which model was right for us. When the model and color combination we chose was not going to be available for months, Frank explained the situation clearly and transparently. Thanks to his professionalism, persistence, and thoughtful service, he actually found the exact vehicle we wanted within just a few days!!! He was personable and even fun throughout the process, consistently following up, accommodating our schedules, and even coming in on his day off to help us. We could not be happier and highly recommend working with Frank and City VW of Evanston! 😊”

“Ian, Mario, and Jabari treated my wife and me with genuine kindness and respect from the moment we walked in. You could feel how well they work together, and they truly went above and beyond to help us land our dream car. They made sure we got the best deal possible without ever making us feel pressured. Instead, everything felt open, honest, and grounded in real professionalism and passion for what they do. In a world where that true “family feel” is hard to find, the team at City VW of Evanston made our car buying experience not just easy, but exciting. It was everything the process should be, and we are so happy with our new ride!”

“Enrique is an expert in customer care. Enrique made it clear that having great service customer and getting exactly what my spouse and I needed, was a priority. Enrique is straightforward, no bs type of guy, and the rest is great customer service history! I wish every dealership had a sales manager like Enrique. Your new customer for life Steve-O. 11/18/2025 2025 Atlas Cross Sport SEL Premium R-Line”

“Wonderful experience! I bought a new Taos in August. I worked with Enrique, Ian, and Alex. They were so helpful and fair. They made my car buying experience low-stress, which is hard to do! I recommend this dealership to everyone I talk to now! Ian, you went above and beyond to make buying a vehicle a smooth process and you were so helpful! Enrique, thank you for setting us up with Ian and for being responsive with a great price. And finally, thank you to Alex in Finance for helping us get a great interest rate and answering all of our questions.”