Elgin Volkswagen

“I am very happy that I purchase a car from Volkswagon dealership auto mall in Elgin. I was able to purchase a 2019 Audi Q7 Quattro for my wife. The sale agent Moe Khattab had worked with me 110% so I can purchase the car under my budget. The manager was also so helpful to help before I was about to leave and go to another dealership. They continued to work hard for me until we came to the decision and I finally purchase the car. If anyone is looking for a used quality car please go to Volkswagen auto mall in Elgin. You will not be disappointed. I rate the dealership a 5 star. The employees are professional and courteous. Please go to Elgin Volkswagen and see Moe. He will work hard to help you buy a car within your budget.”

“First time going to Elgin Volkswagen. Inquired about a car we saw online. Made an appointment to stop in to look at car after they worked with us to find a time that would work for us. Upon arrival they were welcoming and offered us something to drink. We talked a little and because of the weather they brought the car inside for us to look at. I did read the carfax ahead of coming to look at car since they had posted it with their ad online. The car was as described, clean and ready to be test driven. After we got back, they gave us time to talk it over. Once we were done, I inquired about a best price offer that they had online. They did honor it and it did save us a few dollars. We agreed on the price and the process was started. It didn't take too long to get paper work together and we did buy an extended warranty for the car. We are very please with salesman and person who put paperwork together. Would buy from them again and would recommend them to others.”

“Tom Ibrahim, Sales Manager, and George Carachure, Sales Consultant, at Elgin VW were consummate professionals. We were searching for a specific Atlas, and they were the only store that had exactly what we wanted. We contacted them to see the vehicle, knowing we had several other VW dealerships nearby. When we arrived, the vehicle was clean and prepped. Our paperwork was already prepared. Our price was unbelievable, considering the supply/demand rule, and we were in and out of the dealership in record time. Fabian was great in the F&I office - he explained the paperwork with incredible ease. The negotiation process was comfortable and low pressure. We purchased additional ancillary products that we wanted without pressure, not merely what they suggested. George walked us through the tech in the Atlas - which is also great. These new VWs are so advanced, but with his guidance, even a child could understand it. The whole experience was a 10/10. We couldn’t ask for a better vehicle transaction experience. I don’t care where you live in IL, go to Elgin VW for your next vehicle purchase. You won’t be disappointed. Tell them we sent you.”

“DO NOT USE THIS SERVICE DEPARTMENT - Unauthorized charges, incomplete repairs, no accountability I brought my 2019 Jetta in for an oil sensor code/engine light on December 2nd. What followed was one of the most unprofessional service experiences I've ever had. Services performed WITHOUT my authorization: I received a texted estimate requiring formal approval before any work could begin. When I didn't respond within 20 minutes (I'm a teacher and was in my classroom), the advisor called pressuring me to approve an oil change because "the car had been on the rack and the technician was waiting." I clearly stated I was NOT approving any services, especially since my bill was already over $1,000, and I did not consent to an oil change. I also asked her to update my estimate because some of the recommended services were part of a discounted package they were currently running. Instead of sending me a revised estimate for approval, she simply started all the work anyway. I was then expected to pay for unauthorized services while still texting back and forth trying to understand what I was even being charged—no revised estimate, no consent, just a bill I had to calculate myself. Failed repairs and shoddy work: Within weeks, my engine light returned. We ran a scanner and the codes are suggesting either incomplete rodent wire repair or additional damage they completely missed during their "thorough inspection." Upon visual inspection, my oil level was also extremely low despite having "just been changed" raising serious questions about whether that service was even performed properly. Zero warranty on their work: When I called to bring it back within 30 days, they refused to honor their work. I'd be charged a full diagnostic fee and any repairs- even for issues directly related to their incomplete service. Save yourself the money, stress, and risk.”

“Overall a great experience. Was able to trade in my current vehicle and I was out the door with the exact model I wanted within an hour! Al was great too, answered any question I had and walked through the entire process with me.”