Rudolph Volkswagen

“Traded in my 2022 vw jetta and was so lucky to have Martin from finances to help me lease it! he did everything possible so that i can take my new car home and i am forever grateful! 100/10 recommend going to him for the finance portion of the buying a new car phase!”

“I just want to share our great experience with this Dealership. I want to thank Juan Navarro for all his patience and dedication to make this happen. Thank you for your kindness and for just being happy to answer my questions and concerns. You helped to make the process very smooth and stress free, making us feel comfortable the entire way. We truly appreciate your attention to detail and your genuine care. We also want to give a big shout to Melanie, our finance manager, thank you so much for being there for us, and for helping us to get the best deal possible, both of you are strong assets for Rudolph.!! We highly recommend Rudolph VW to family and friends..!!!”

“I am a repeat customer of Rudolph VW and have been loyal to Volkswagen for years, which made this experience especially disappointing. The customer service from Victor Rocha/Armando Bernal was substandard and disrespectful. I was quoted full MSRP (“full pop”) for a vehicle that was being sold by Ancira VW/ Vanguard VW dealer outside of El Paso for 6,000-10,000 less at the same time. When I raised this concern, it was dismissed rather than addressed professionally. Additionally, while my wife was explaining to me what she looking for in a vehicle, Armando rudely interrupted her and said “no”, cutting her off instead of listening to our needs. This interaction felt dismissive and disrespectful, particularly toward a loyal, repeat customer. I expect transparency, fair pricing, and basic courtesy none of which were demonstrated during this visit. Unfortunately, this experience has made me reconsider doing business with Rudolph VW in the future. For those looking to purchase a new vehicle, seek outside of this dealership as it will be worth your time and money because Rudolph VW will take you for a ride.”

“Very happy with the customer service from Sales Associate Jose Anaya and the finance team. Well done. Thank you for helping secure my new VW Atlas!”

“My husband took my car in for the oil change special they have between 2 and 4. When he arrived, the office clerk was outside and didn’t greet him. He went inside, and she still didn’t greet him. She had a stern face and attitude and just asked what he needed. He told her he was there for an oil change, and she said they wouldn’t be able to help him because they were backed up with previous cars. My husband drove all the way from Horizon, but he understood it was out of their control. However, the clerk’s attitude and entitlement made him want to speak to a manager just to let them know. He spoke with Willie, who was amazing and a great employee. He apologized for the clerk’s attitude, explained they were backed up, and said he would see if the dealership next door could squeeze them in, given that my husband had driven from Horizon. Willie is truly what customer service is all about. Everyone understands that some things are out of our control, but HOW you address the problem is how customers perceive you. Thank you, Willie, for hearing my husband out and going above and beyond. I hope VW values the great employee they have with you.”