CarMax El Paso

“Bought a car that had transmission issues soon after. They "worked" on it under warranty, but it still didn't feel like it was shifting right. When I brought this up in a later call they dismissed the concern saying that's just the CVT. Now the transmission is shot and needs replacement, feels pretty shady. Edit: These are the excuses given for why Carmax would not help me. 1. Only the transmission module was worked on, no work was done on the actual transmission so there is no warranty on the part or work. However, there is also no proof or assurance that the transmission was even looked into as far as the manager knew. Seeing as it still wasn't operating correctly after, that indicates something was probably missed or ignored. 2. The second excuse was that it wasn't actually under warranty when I brought it in originally. Had they told me that, I wouldn't have brought it in and taken it to the dealership instead and avoided this mess. These people will look for any reason not to help you.”

“Our first CarMax experience was exceptional! 🤩 No hassle, and upfront and transparent from start to finish. We'll definitely be back! ✨ We found my mom the most perfect vehicle, a little Bronco Sport! #CarMax #Experience #Transparency #Service #Satisfaction”

“This is the third vehicle I’ve sold to CarMax, and each experience has been exceptionally easy and stress-free. I had some concerns with this visit since it was my first time at this particular location; however, they did not disappoint. Their professionalism, courtesy, and attention to detail reaffirm why I will continue returning to CarMax whenever I need to sell a vehicle.”

“If I could give Oscar 10 stars, I absolutely would! From the moment I stepped onto the CarMax lot, it felt less like a dealership and more like entering a realm where customer service is an art form—and Oscar is its masterful conductor. Oscar didn’t just help me find a car… He guided me through the process with the precision of a seasoned navigator steering a ship through golden sunlight. His knowledge? Unmatched. His energy? Electric. His dedication? Borderline heroic. I watched this man unlock a car door with the same intensity as if he were revealing the gates to destiny. When I had questions, he didn’t just answer them—he delivered explanations so crisp, so clear, it was like listening to a TED Talk specifically crafted for my soul. By the time I drove off the lot, I wasn’t just satisfied… I was spiritually renewed, emotionally healed, and convinced that if every salesperson on earth carried even 1% of Oscar’s excellence, world peace might genuinely be achievable”

“The entire experience was outstanding! I found the vehicle I had been looking for and Orlando (Luna) assisted me with the process, which was quick and easy! He gave me the numbers upfront, the different options I had for the purchase, and gave me a run down of their gap and warranty coverages. Once I made the decision, I called him up and he came in on his day off to get the paperwork done. I went home and his boss sent a Lyft to pick me up when the car was ready, about an hour later! Got there, signed my contract in less than 10 minutes and was out the door with my new car! No unnecessary waiting, haggling, or BS. He got it done quickly! This was definitely not a regular car dealership experience, it was so much better! I can’t say enough about Orlando and his leadership team! He deserves a raise or a bonus for making the experience painless!”