Hacienda Ford

“I had a good experience with Marcos cagigal. I never felt pressured! Excellent customer service. At closing Jade was also awesome! Also the Manager that day was awesome as well. Keep it up! You guys have an awesome way of selling vehicles and not pressuring a customer on buying a vehicle. I recommend Marcos Cagigal if you are looking for a vehicle.”

“Terrible service. Advisor bailed on me. Was told there was no issue then no contact for 3 days. Took 6 hours for someone to answer . Was told there was a problem but couldn’t find fix it. My car sat on the lot for a whole day on Saturday. Made multiple calls from 7:30 to 4 to pick up my car. Finally got an answer at 4pm stating there was nothing wrong and car was ready for pick up Monday. This was my car “ready for pick up” , dirty and disassembled. I dont recommend Hacienda for customer service”

“Updating because the car they got me in has a broken rear view camera. And noe the center console is not working right. I was told I would be able to bring the car in to get it fixed since my car is blue advantage. I was told I would get a loaner car when I bring my car in to get fixed. When I did I was told theres a WAITING LIST FOR THE LOANER??? So they have all that money and ALL THOSE CARS but its too hard to get me a loaner? I NEED the car to go to work. I don't have anyone for rides just the car. So I couldn't leave it. They also said they have no idea how long its gonna take since they gonna send it to the dealer to fix it. I bet I would prolly have to pay because they sent it out yet the blue advantage says its covered bumper to bumper 🙄 every dealership is the same. I thought maybe these guys are different but nope just good customer service to lure you in. Notice the big blank spot on the right when in rear view.”

“We had a great experience from start to finish…. Lupe was a great sales guy to talk to and work with even with looking for a certain vehicle/color/option and making our purchase for the vehicle over the internet/phone… Great job and communication with us and very friendly and helpful guy…. We Would purchase from him again and highly recommend them for any thing..”

“Customer service was on point! Our sales person kept acknowledging us as we waited for our paperwork to be processed. It was a busy day and he had other customers waiting and acknowledged them as well. They took a while but we didn’t feel the wait. We didn’t feel we were forgotten as we waited for the finance paperwork to be completed to take our new ride home.”