Midwestern Auto Group

“Just purchased a 2024 used car from MAG. I had the pleasure of dealing with Chase who treated me with respect, openness and directness. We had the usual negotiation and agreed to a good deal for both parties. I’m out of state, so this was a phone and text deal, but we made it work. As of this writing, I’ve not seen the car, but it gets delivered next week. Based on my experience with Chase I’m very comfortable in recommending both he and MAG for your auto needs. Next time I’m in the market, I’ll surely look to Chase to help me out. Thanks”

“Picked up my XC90 from Volvo service on 12-23. While inspecting the vehicle at home I found latex gloves in the engine compartment. In the trunk was the dirty cardboard box the radiator came in, along with assorted articles of refuse. This is the Second time I have come away from Volvo service with shop materials left in the engine compartment. This is the first time for trash in the trunk however. The service manager offered a free future oil change, but I can't gloss over these issues. The latex gloves may have been an oversight, but the trash in the trunk was on purpose and a message. I saved the gloves and box of trash. I will find another service department, but mag Volvo service is stuck with a tech and/or an ideology that is unsavory.”

“EDIT 2025-12-07: I'm dropping this to 1 star until I get my second key. It's been over a month now and this is getting absurd. I have to reach out constantly and just get the runaround. The second key I was given doesn't go to the car I was sold (and nobody knows what it does go to which is wow for a car dealer). The level of incompetence and total lack of dis-regard for customers is nuts. I'll leave my original review below....for now. Purchased a vehicle from here today. Our journey started here and we ended up back here after driving all over Columbus. Luke was wonderful to work with and the whole process was smooth as silk. Would highly recommend these folks to people!”

“I am writing to articulate my profound dissatisfaction with the recent Maserati service experience at your facility, which marks my third engagement with your service department. While my previous two interactions were adequate, this latest appointment has brought several significant concerns to the forefront. The primary objective of my visit was to finally resolve persistent issues with my vehicle that, despite prior service attempts, continue to manifest. It is deeply disappointing to find that the same problems I have reported remain a problem. Adding to this existing frustration, I am currently experiencing an issue with a deflated tire. This is not merely an inconvenience but a significant safety concern that warrants prompt resolution. Regarding my scheduled appointment this morning, there was a notable breakdown in communication. When I arranged the appointment last Friday, I explicitly requested to be contacted should a loaner vehicle not be available. Regrettably, no one from your team reached out to me to convey this information. Consequently, upon my arrival this morning, I was informed that a loaner car was unavailable, and the service advisor indicated that this crucial detail was not present in their notes. This oversight resulted in a wasted journey and considerable inconvenience to my schedule. Furthermore, I was informed that securing a loaner vehicle, and subsequently addressing these pressing vehicle issues, would not be possible for at least a couple of weeks. This proposed delay, particularly concerning a safety-related tire issue, conveys a concerning lack of urgency and dedication to customer well-being. Having resided in Columbus for over three decades, I have experienced service from various automotive dealerships, and I must unequivocally state that this level of service falls significantly short of the professional standards I have come to expect. The cumulative effect of these recurring technical issues, communication failures, and the perceived indifference to my safety and convenience severely diminishes my confidence in your business. This experience has, regrettably, led me to reconsider any future leasing or purchasing of a vehicle from your dealership. I urge you reflect on the profound impact such experiences have on customer loyalty and retention.”

“Love my new Mini Cooper and my sales consultant NiaTilford is terrific! She’s a wealth of knowledge, always patient in teaching me the many functions of this dynamic little car! Anvar Karivmov was great to work with as well. Even Jamal from BMW gave us a warm welcome to MAG. All in all this has been a great experience! Thank you, Ann King & Don Ritchey”