Bill Kay Buick GMC Inc

“Walked in and got greeted right way by a salesmen. Happy, big smile made me and my wife feel very comfortable. We knew what we wanted to look at and he got us straight into the car. Drive was nice and Jason was very informative along the trip. Good people would recommend a visit.”

“I want to start by saying Juana is amazing. She truly goes above and beyond. If I could give zero stars, I would. The one-star rating is entirely because of you, David, and your service team. I purchased a new 2025 GMC Terrain on February 12, 2026. On February 14, the vehicle would not start at all — completely dead. Since the dealership is closed Sundays, I had to wait until Monday to bring it in. On Monday, I was told there was a defective module that had to be ordered from General Motors and that it would take about a week to arrive. I was put into a filthy, poorly maintained Chevrolet Malibu as a loaner. It was so bad that I had to call and request a different vehicle. This wasn’t the main issue — just another inconvenience in a long list of inconveniences that no one seemed to care about. Fast forward to Tuesday the 24th. My new vehicle had now been down for 10 days, 9 of those with the dealership. I was told the part still hadn’t even shipped and there was no ETA. Completely unacceptable. Then on Thursday the 26th, David texted saying the part had arrived and they were going to try to finish the repair the next day. On Friday the 27th, I started receiving texts asking me to approve additional services along with a bill. When I asked David about it, he said it was a “glitch,” told me to ignore it, and completely avoided my question about whether my car would be ready that day. After asking again hours later, I was told “maybe Monday.” I later found out from my sales rep that the only reason my vehicle wasn’t finished is because David allowed one mechanic to start the job right before leaving for the weekend. Since that mechanic is now off until Monday, no one else is allowed to touch the vehicle. So the part is there. Other mechanics are there and capable of completing the work — but my car is just sitting because of poor management decisions. I spoke with a friend who runs a GMC dealership in Wilmington, IL, and he confirmed this is unacceptable. He also stated the repair itself takes about 30 minutes, followed by roughly two hours for a software update. He is filing a formal complaint on my behalf because I paid for a new vehicle, had my life inconvenienced, and was given the runaround from start to finish. Anyone looking to buy a vehicle should go somewhere else. David has cost this dealership a returning customer. Word of mouth matters, and I will make sure people hear about this experience. Before anyone asks why we didn’t take the vehicle to our friend’s dealership — the car failed less than two days after purchase, so we were required to bring it back to the original dealership. Going forward, only the Wilmington dealership will ever touch our vehicle. What started as a pleasant buying experience turned into complete frustration due to poor service management. Hands down, I should have purchased the Kia Telluride I drove down the street that same day. I’m confident it would still be on the road. If you’re going to buy a GMC, go to GMC in Wilmington, IL and ask for Maui. You’ll get a great deal without being treated like this. Hopefully being in the top 3% of Google contributions and getting this right to the top of your reviews will save others the headache or maybe just maybe get David classes on cost management and customer service.”

“Giving 2 stars — and the only reason they even get those two is because Sassan in finance was excellent. He always got back to me quickly and his department seemed to be the only one that actually did their job. I bought a 2020 F‑150 Platinum from this dealer in late November. Sales and shipping were smooth, but the registration process has been a nightmare. It’s now the end of February and I STILL don’t have my permanent registration. I was told to “just wait,” then later told there was a mistake on their end and they needed updated insurance. I sent it immediately. Weeks passed, still nothing. My temporary tag is now expiring, and when I called the title department, the woman literally laughed at me and refused to issue another temp tag — even though the delay was entirely their fault. This dealership loses paperwork, gives conflicting information, and takes zero responsibility. I can’t legally drive the truck I bought because they can’t handle basic registration. I would never buy from this dealership again.”

“I came in because my passenger side headlight is always filled with moisture everytime it rains or I go thru a car wash. I have shown pictures of the condensation and I fear this will mess up the wiring. Also my phone doesn't link to my radio unless I plug in the charger cord and even then it drops connectivity. Neither issue was fixed and I was just told it looked fine to them and that's how my headlight should look it will fix itself. Then I was told to bring it back when it happens so they can see it. This is extremely difficult to do especially if it rains at night or on a day you are closed. They didn't even check if the seal around my headlight was tight. I have never owned a car where this type of condensation was ok.”

“Dylan W. was great. He contacted me when I made an inquiry into an Enclave. The process was simple and easy. One of the smoothest car buying experiences. Sassan in finance was great, not pushy, willing to work with you. The whole experience was great, I would say no at times, and they wouldn't push back. It never felt like haggling.”