West Lake Imports

“Thank you West Lake Imports. I am loving my new to me Toyota 4 Runner. Kenny, thank you for all your help and for a great experience. The process was easy and pain free. 5 stars from me.”

“I came across a 2019 Ford Transit Connect listed by West Lake Imports on Facebook Marketplace for $19,999. I messaged to ask why it was priced nearly $6,000 over retail value (screenshot attached) and whether they were negotiable. Instead of giving any explanation, Kenny responded with a snarky remark telling me to “buy one for $9,000.” This kind of dismissive and unprofessional response says a lot about how they treat potential buyers. If West Lake Imports’ model is to significantly overprice vehicles and then mock or dismiss legitimate questions, I would strongly recommend avoiding them. Transparency and respect should be the standard in car sales — unfortunately, that was not my experience here.”

“Purchased my Porsche Macan turbo “with performance package” (it’s not) from one of their, now terminated, dealers several months back. I’ve been trying to get a refund for my service contract as well as gap insurance for two months now. Guaranteed a refund 10 weeks ago and still have yet to receive that check. Spoke with the accountant at the dealer expressing my frustrations multiple times, and she hung up on me after stating that I’ve been given the run around. Also spoke with Kenny, the owner, who seems to be persistent with these google reviews, and he told me that he would relay this info to her and didn’t. Communication failures and slimy business.”

“Thank you Liz and West Lake Imports. We purchased a Ford Transit a couple of weeks ago. Liz was helpful, professional, and friendly throughout the process. We noticed one minor latch on the vehicle that didn't fully operate. West Lake Imports has taken care of that for us. Looking forward to enjoying our vehicle. Thank you again, Liz and WLI!”

“Thanks, JD for making our process easy. I wanted to wait until we had the car a few months to post a review. We bought a Toyota Highlander that was on consignment at West Lake Imports. Buying a new car can really be a pain, but this process was smooth and the car is one of the best I’ve ever owned. I think this will last our family a long time. JD is laid-back and not pushy. His communication was great. Everyone was friendly and helpful. Thanks, JD. God bless you.”