Sewell Lexus of Dallas

“The service advisor (and her manager more importantly) need more training. They didn't provide thorough explanations and updates about the work done via the body shop. (1) I would never allow a service employee to handle work being done at the body shop after this (due to lack of communication during quote process and after at vehicle pickup). But even more disturbingly, I paid a little extra for a hand wax (in addition to my $2k+ in out of pocket repairs.) However, when I picked up the vehicle, it was dirty and had dirt that both other employees and Emma tried to play off as permanent scratches on the vehicle. I kept moving the dirt off the vehicle and showcasing that it was not (and did not appear waxed). I still don't know if they either (a) didn't hand wax the vehicle or (b) even worse -- they hand waxed over dirt (which is not even close to good industry practice and harms the integrity of the vehicle's paint). However, instead of apologizing, a manager came out and said that with dirt like that it doesn't come out easy and I should have purchased a buffing as well. When I dropped the vehicle off for body shop repairs and the hand wax, I specifically asked if they were going to wash it before the wax. I meant an in-depth wash. It was at that point it should have been communicated to me that buffing is not part of their standard wax (so dismayed) but it was not. The manager didn't apologize and had the nerve to ask me if I wanted it added to my file to not offer me a handwax only in the future, and only a full detailing. I told him that I'm pretty sure I have it covered and it's not likely they'll ever be trusted to clean my vehicle again. Incredibly condescending and so sad the way certain customers are treated within these dealerships. I was able to get a refund for the handwax, but they were so sloppy and did not refund me for the sales tax. Again, if you are going to get expensive body repair done -- go to the body shop directly and don't let the greedy and careless service associates help you. The service advisor is friendly, but she and her other colleagues need more training. And the manager needs to cool his ego and admit when they are wrong and not blame the customer. If you are new to Dallas, I strongly urge you to visit Park Place instead, where the quality is unmatched.”

“I spent $30,000 on a Lexus from Sewell Lexus Dallas and also paid an additional $3,500 for an extended warranty, thinking it would provide peace of mind. Unfortunately, my experience has been extremely disappointing. Recently, both rear window motors stopped working and both passenger-side door handles broke all at almost the exact same time. These aren’t cosmetic issues; they affect the basic functionality of the vehicle, and it’s concerning that multiple parts on the same side of the car would fail simultaneously. Since I live about an hour away, I called the dealership first to ask if there were any obvious reasons these repairs wouldn’t be covered under warranty before making the drive. I was told they couldn’t determine that over the phone and that I would need to bring the vehicle in for them to look at it. So I made the drive, and after about 15 minutes of looking at the vehicle, they told me the exact same thing I had already described over the phone that the repairs would not be covered because they were considered external issues. At that point it felt like something that could have easily been explained beforehand instead of having me drive an hour and waste time and gas just to hear the same conclusion. What made the interaction even more uncomfortable was that when the service advisor named Damien explained the decision, he was speaking in a whisper, almost like he didn’t want other customers nearby to hear the conversation. That didn’t exactly inspire confidence.Another issue that raised concerns about the dealership’s attention to detail happened shortly after I bought the vehicle. The car started to have a mildewy smell, and when I checked the air filter it was completely black. Something as simple as replacing an air filter is basic maintenance that could have easily been checked before selling the vehicle, especially coming from a Lexus dealership. Thankfully, I do have a mechanic who will be able to fix these issues for me, but the situation still raises a bigger concern. I’m a single mom working two jobs and putting myself through school, and the only reason I purchased the extended warranty was for peace of mind. If something like window motors that control the windows going up and down or door handles that allow you to get into the car aren’t covered, it really makes me wonder what exactly the warranty does cover. Those are fairly basic components. I’ve owned many cars in my lifetime and I’ve never had a door handle break, let alone two at the same time on the same side of the vehicle. Between multiple parts failing at the same time, driving an hour for a 15 minute inspection that resulted in the same answer I gave over the phone, paying $3,500 for a warranty that doesn’t cover common issues, and basic maintenance items being overlooked, this has been a very disappointing experience. I expected much better transparency, attention to detail, and customer service from a dealership representing the Lexus brand. To add, when I was getting ready to pull out the garage, Damien says “oh, they said they hear clicking and it’s your water pump or radiator about to go out??? MADE THE WHOLE SITUATION SUPER SKETCH, like I really felt did you just do something to my car purposely to mess it up??? I’m like what the car wasn’t clicking before I rolled in here. No alerts or lights on at the dash. Bad business.”

“**THE BEST CAR BUYING EXPERIENCE OF MY LIFE** On March 1,2026 we purchased a 2020 GX460 from Sewell Lexus in Dallas Tx and without exaggeration this was the best car buying experience I have ever had. We traveled all the way from Memphis to Dallas for this purchase and from the very beginning everything was handled with professionalism, and true attention to detail. David Keilson went far beyond what we expected. Buying a car out of state can feel overwhelming but David made the entire process completely stress free. His communication was exceptional. Every detail was clearly explained . We felt confident, supported and taken care of from start to finish. When we arrived in Dallas the experience only got better. The vehicle was exactly as described and ready to go. There was no pressure, just honesty, efficiency and genuine professionalism. David Keilson represents what outstanding customer service should look like. If you are considering purchasing from Sewell Lexus in Dallas ask for David Keilson. You will be in excellent hands.”

“I recently purchased a Lexus with with Kevin Chou at Sewell Lexus of Dallas. I originally came in to test drive a vehicle, but Kevin exhibited so much transparency that I felt that I could make a much more significant purchase. And I ended up making my most prized purchases vehicle to date. I won't tell you his trade secrets, but his method of trust in the customer and treating a customer like a human, instead of a hostile enemy, really was a refreshing change of atmosphere from every other dealer that I visited previously. I highly recommend Kevin and Sewell for high quality vehicles and customer service.”

“I can’t thank, Alex Amaya, enough for his professionalism, integrity and knowledge!! He is a true industry expert and we are so lucky that he sold us the absolutely beautiful Lexus NX450h! 🤩 Throughout our whole car buying journey he kept the communication prompt, expert, and most importantly honest. If you are looking to buy a Lexus, Alex Amaya must be on your short list of people to meet with because you will walk away more knowledgeable and comfortable with your purchase decision. Thank you Alex and thank you Sewell!! We’re excited to join the family!”