Northlake Auto

“Made a deal over the phone with Ryan the sales manager. Said I would be there the morning after Thanksgiving to pick it up as it was getting late the day before thanksgiving an he said they were closing early. Set an appointment time for 9 am so that they could get home to their family for the holiday. Get there at 9 am as agreed with the check in hand for the agree upon price and he says oh my bad we sold it. Totally unprofessional, no phone call before I drove an hour to get there, no ask for a deposit, nothing remotely resembling customer service. If that’s how the manager acts then good luck with this place. Probably saved myself some heartache. DO NOT USE IF YOU STILL VALUE CUSTOMER SERVICE!!!”

“Micah and his team are 1st class. Each experience has been honest and clear. Always go above and beyond to help someone out. Ready to walk with you to find the best solution. Generosity is an uncommon mark of “car people”. They are different.”

“Update: - 09/10/25 Buying a car from this company started off rocky. Not long after the purchase, we had a blowout on the interstate and were stranded on the side of the road for four hours. The very next day, one of the tie rods popped, leaving the car undrivable. As soon as we contacted the dealership, the owner personally reached out to us to make things right and covered 100% of the cost. He had the car towed to one of their shops and got it fixed for us. At the time, we were in a tough financial situation with no transportation, and he even offered to help with a rental car. The owner is genuinely a good person. Anytime we had questions or concerns about the vehicle—whether it was about the repairs or the timeline—he never hesitated to answer our calls. He even went out to the shop himself to make sure the work was moving along so we could get the car back as soon as possible. Now that we have the car back, I couldn’t be happier. It runs perfectly and looks beautiful. This dealership is not like the big car lots that just write you off after the sale. Micah stood by his word and stood by his product to make sure we had the best experience possible. For that, I am truly grateful. Thank you. I would definitely say use these guys!!!! it weren’t for my husband absolutely wanting this car, I would’ve never done business with this dealership. The customer service was terrible from start to finish. They refuse to negotiate on pricing, and it’s clear they care more about making a dollar than taking care of the customer. The price listed on their website is misleading — it only applies if you finance through them, and if you choose your own bank, they jack the price up. When I asked if that was even legal, the salesperson shrugged and said, “It would just be a petty lawsuit anyway.” We were at the dealership for over six hours, trying to work a deal that clearly wasn’t in our favor. I repeatedly asked to speak to the finance guy in the back, and he never came to talk to us. Eventually, I secured my own financing and brought them the check — even then, we had to wait another hour and a half just to finalize everything. Before leaving, I noticed the tires were dangerously worn and asked if they could at least replace them. I was told “no, it is what it is” because the car was being sold as-is. Sure enough, shortly after leaving, we had a blowout on the interstate. We were stranded on the side of the road for four hours waiting on a tow truck. I tried calling Northlake Auto — no answer. I called the finance guy’s personal number — no answer, voicemail. I even sent a photo and text message to let him know what happened and how poorly we were treated. No response. This place is the definition of bad service, bad attitude, and bad business. It’s a “take it or leave it” kind of operation, and once the deal is done, you’re on your own. I would absolutely not recommend doing business with them.”

“Absolutely incredible experience! I was searching for a very specific SUV and reached out to Micah at Northlake Auto in Covington, LA. I explained exactly what I was looking for and the price range I needed to stay within. Just two days later, he found the perfect vehicle, went above and beyond to get it at auction, and made the whole process quick and easy. Micah even took my trade-in and made everything completely stress-free. It’s rare to find a used car dealership that’s both efficient and honest, but Northlake Auto truly delivers. Not only are they a top-notch auto sales company, but they’re also genuine, trustworthy people. Highly recommend to anyone looking for quality used cars in Covington, LA or a reliable local car dealer.”

“These guys are ABSOLUTELY THE BEST!! Very open, honest, and just all around great to work with! My husband absolutely loves his truck! Thank you so much guys!”