CarMax North Shore

“I received a very fair vehicle valuation for purchase. Hunter was great to deal with as a rep. Very courteous and great customer service.”

“They sold me a car that the transmission has died three times and take no responsibility for it. Offered me pennies on the dollar for a trade in on a horrible car they sold me. Car is only 6 months old and has had 6,000 miles put onit. This place is a ripoff and a joke.”

“I had a great experience and want to specifically thank Store Manager Jared Brummett for his outstanding professionalism and interpersonal skills. He took the time to listen to my concerns and clearly explained, based on his own experience, the steps CarMax takes during vehicle inspections to ensure mechanical quality and value. Jared also showed flexibility with a few small issues that were within CarMax’s control—items that cost the company little to fix but made a big difference to my overall experience. His decisions reflected both sound judgment and genuine customer care, creating a true win-win for me and the company. I’m grateful to Jared and his entire team for their excellent service.”

“Paid to have a car shipped in and it was a mess. 90% of the damage was not depicted in the pictures and it had hidden damage in the under carriage. Poorly painted repairs not listed on CarFax, and it had tape holding parts of the vehicle together. Took it for a pre-purchase inspection and my mechanic told me “absolutely no way should I buy this car”. When I returned the vehicle and told them all that was discovered, they only asked, “so you’re not moving forward with the purchase”? I was very disappointed.”

“I had a great experience with Clint! This was my first time buying a car in nearly 10 years, and my first time doing a trade-in. I found a car I liked and paid to have it shipped to the Covington location to test drive. I was able to drive on my own and inspect the vehicle as much as I wanted to. There was absolutely no pressure from the Carmax Staff. I also appreciate the 10 day return option, “no questions asked”. Clint was super friendly, answered all of my questions, and gave me the clarity I needed to feel comfortable making a purchase. The entire buying process took about 2 hours and he guided me step by step. So much more relaxed than going to a standard dealership!”