Westfield Ford Inc

“Horrible dealership. I responded to an internet ad for a used car they had listed. I ended up making an offer on the car and received a counter offer from them. I agreed to their offer and promptly put earnest money down on the car to hold it until I could get there, since I’m out of state and also needed to go to the bank. The next day I requested a Bill of Sale so i would know how much money to have the cashiers check made out for. They emailed it to me, I took it to the bank and had the cashiers check made. The next day I get a text from my salesman saying their general manager is cancelling the deal, says they were going to lose money on it. I don’t believe him, he’s probably not making as much money as he wants on the deal. So, I got screwed over. Just an FYI, according the BBB, this dealership is not a member… buyer beware, they don’t honor their deals.”

“I’ve had a lot of cars over my lifetime, and I can honestly say this was one of the best dealership experiences I’ve ever had. Management was super nice, supportive, and patient. They let me take my time and never once made me feel pressured. The finance manager was outstanding. He was willing to work with me, explain everything clearly, and truly helped put together a great deal. These guys are honest, straightforward, and just regular people who treat you with respect. If you’re looking for a dealership that will give you the best deal and make the process easy, this is the place to go. Highly recommended.”

“Purchased my brand new bronco from here, Miriam was such a pleasure to work with the made the car buying experience easy. The dealership is a solid choice for service and purchasing a vehicle everything was great. Great deals on cars and fair pricing. Every staff member took care of any concerns I had and I will definitely come back. Go here if you want a no nonsense car buying experience!!! Thanks guys 😁”

“Bought 4 new vehicles from them in 5 years. 20 F150, 20 Explorer, 24 F150, 25 Explorer. They took a backrack and lightbar off of the 20 F150 to install on the 24 F150 and accidentally broke it. Since Oct 2024 I’ve been getting the run around after numerous in person visits and emails to get the $468 light bar replacement check. I service all my vehicles in their service department, they’ve made thousands of dollars off of my patronage to them. Pretty lousy to ghost me now.”

“Just purchased another Ford F-150 from Westfield Ford, and once again, they absolutely exceeded my expectations. I truly couldn’t be more grateful for the way I was treated — not just as a customer, but like family. Nick, my sales rep, was everything you want in a professional — knowledgeable, honest, no-pressure, and genuinely committed to making sure I got exactly what I needed. He went above and beyond with every question I had, and made the whole process smooth, clear, and fast. Top-tier experience. Moe in finance was also phenomenal. He made the paperwork side of things painless and transparent, breaking everything down in a way that made complete sense. He got me an excellent deal, explained every option, and made sure I left confident in every decision. Shout out to the detailing team — the truck was spotless and shining like it just rolled off the showroom floor. It’s obvious they take pride in their work, and that attention to detail didn’t go unnoticed. And lastly, a huge thank you to the ownership and leadership at Westfield Ford. It’s clear from the culture, the energy, and the consistency of service that this team is run by people who care deeply about doing things the right way. This is now my second purchase from Westfield, and with another vehicle already on order, I can confidently say they’ve earned me as a lifelong customer. The entire team continues to set the bar, and I truly appreciate the level of care and professionalism every time I walk through their doors.”