Costa Mesa Cadillac GMC

“Leased a Cadillac Lyric Sport 2 in May 2025. The sales experience went great. Today I needed service as the car started hard breaking in the middle of rush hour traffic. One of the reasons I leased a premium car was due to the premium service, loaners, pick up, and so on. Today when I reached out, I am having issues getting the car in in a timely manner, and am now being told they no longer do loaner vehicles and I would be sent over to their enterprise partnership. This is honestly not what I signed up for and purchased. While i don't like the offerings being downgraded in such a short seven month widow. More importantly, the car is not safe to drive and i need to get it in asap and serviced asap. Single parent of a 1 year old and just can not be without the car. I have left multiple messages with the sales manager to see if there is any help they can offer. I am currently in very bad situation without a reliable car. While the sales experience may be good, the service will not. I would steer clear of any sort of purchase / lease with this dealership. **Update, i have gotten conflicting information and honestly just at a loss and so confused as to why getting warranty work is this hard. Staff was nice, just not what i was sold during the sales process. Definitely not as smooth and does not work how sales will say it does. Also still have not heard back from the sales manager after multiple attempts, when i called back was told they are not allowed to transfer calls they only take messages for call backs for sales. Update ******* 1/20/2026 YO Sergio, called a few times am just being told your out of office and only being offered your voice mail. The service with Hertz went horribly. They did not have ANY GM cars, so my other Costa Mesa Cadillac customer and I had to wait for someone to return a GM car. Hertz said that GM/the dealership will only pay for a rental if it is GM, and if I paid out of pocket for any car other than a GM, I would not be covered. On top of the $50 charge for a pickup , that I declined due to that. The service at your dealership is only getting worse and less and less. Definitely a lost customer here.”

“This dealership is a complete waste of time if you plan on using your own bank or credit union. They refuse all outside financing and only push their in-house loans, which usually means higher rates and less flexibility. Nowhere do they clearly state this upfront — you only find out after they try to funnel you into their own financing system. As an out-of-market buyer, I was told to fill out their credit app even after I clearly said I might pay cash or use my own credit union. They don’t respect customer preferences, and their policies feel shady and controlling. If you value transparency or want the freedom to choose your own lender, avoid this place.”

“I had an outstanding experience at Cadillac of Costa Mesa! My service advisor, Jessica, was fantastic from start to finish. She was professional, attentive, and made sure my 2020 XT6 was serviced in no time. Jessica really took the time to listen to my concerns and kept me updated throughout the process. It’s refreshing to meet someone who genuinely cares about customer satisfaction. I highly recommend asking for Jessica if you want top-tier service and a stress-free experience!”

“I bring my 2026 Cadillac Vistiq in for service, and Jessica delivers a true luxury-level experience every single time. From the moment I arrive, she makes me feel genuinely valued and ensures the entire process is seamless and stress-free. She consistently goes above and beyond — always complimenting my vehicle, paying attention to the details, and treating it with exceptional care as if it were her own. That kind of service is rare, and it’s the reason I continue returning. If you want someone who embodies professionalism, warmth, and premium customer care, Jessica is the advisor you want to see. Absolutely outstanding.”

“I recently took my truck to this dealership for a recall service, and I left feeling extremely disappointed and uncomfortable. When I arrived, the gentleman at the service desk treated me with a lack of respect and professionalism that I couldn’t help but notice was different from how he interacted with other customers. Instead of being helpful or courteous, his tone was dismissive and his attitude made me feel like I wasn’t welcome there. I came in simply to take care of a recall — something that should be straightforward — but I walked out feeling discriminated against and disrespected. No customer should ever be made to feel that way, regardless of who they are. I hope the dealership takes a serious look at how their staff treats people and makes changes so others don’t have to experience the same thing.”