Great Lakes Hyundai of Columbus

“My check engine light came on and the code it was throwing was for an Ambient Temp sensor so I contacted the dealership to get it looked at. I took my car in & they confirmed that the temp sensor needed to be replaced & they had to order the part as it’s a special ordered part. John, who claims to be the service manager, told me that it would be covered under warranty and no charge to me. I take my car in a few weeks later to get it “fixed”, and after waiting for about an hour & a half, he comes to get me and states the following “it will actually be an $120 charge, it is not covered under warranty.” I immediately questioned him & said “You told me it was under warranty so where’s this $120 coming from?” he got real snippy and said i should “be grateful because he gave me a significant discount and he didn’t know who told me that” keep in mind… HE is the one who told me it was covered under warranty. Fast forward, the next day my check engine light is on again for the same exact thing and still is on, my dash is reading the weather outside anywhere from 100°-140°F in the middle of winter… I reached out to John and explained what was going on, and he told me “it might have changed from fahrenheit to celsius” (he typed this message to me in all caps) i reassured him that is not the case, I have a picture of it for proof. He then said “it might need to be calibrated”. At this point, i’m frustrated because of him originally lying to me, being snippy and passive aggressive, and the part STILL not being fixed after charging me $120 the previous day. I asked when i could bring it back in, he gave me days i was not available so i asked for other days & he ghosted me. No response still to this day. I am convinced they did not change the part but still charged me for it. Thankfully, i bought my car from the Dublin dealership which is where i will be going from now on, but just a warning to others to triple check everything with them.”

“Shout out to Hylary!!!! She was amazing to work with and the most polite sales person I have ever had the pleasure to do business with. Great Lakes Hyundai of Columbus thank you for providing a great vehicle at a great price. Shout out Ashley in the titling department amazing personality and the most beautiful smile I have seen in a long time. Can’t forget, Merri and my favorite vegetarian in the whole world, Pam.”

“Dear Great Lakes Hyundai Team, I wanted to take a moment to express my sincere appreciation for the exceptional service my family and I received during our recent car purchase. From the moment we walked in, we were met with professionalism and genuine care, making the entire process smooth and enjoyable. A special thank you to Devin, our sales consultant, for his knowledgeable and friendly approach. He made sure we were well-informed and comfortable with every decision we made. To Khaled, the Sales Manager, your leadership and guidance were truly appreciated. You ensured everything went seamlessly, and your dedication to customer satisfaction was evident throughout. And lastly, to Mohammed, the Finance Manager, thank you for your clear explanations and for making the financing process stress-free. It’s rare to encounter such a well-coordinated team, and we genuinely appreciate all your efforts. We will definitely be recommending Great Lakes Hyundai of Columbus to our friends and family, and we look forward to working with you again in the future. Thank you once again for all your hard work and exceptional service! Warm regards, Tejaswi”

“I had an amazing experience at Great Lakes Hyundai of Columbus. After my car unexpectedly broke down, the process of finding a new one was extremely stressful, but from the moment I walked in, I felt comfortable and taken care of. Ben was incredibly helpful and made the entire process easy from start to finish. There was absolutely no pressure at any point, and I genuinely felt like he cared about helping me find the right car rather than just making a sale. He went out of his way to get me a better deal than anything I had been offered through car search apps and gave me advice he did not have to. That really meant a lot and made me feel confident in my decision. Fern handled the paperwork and made sure I understood everything I was signing. She explained things clearly, gave helpful advice, and made the process smooth and stress free. She was very personable and made the experience feel comfortable and welcoming. The entire team helped turn what started as a very stressful situation into a great experience. I drove off the lot happier than I expected, in a car I truly love, and feeling grateful to have been taken care of so well. If you are anxious or stressed about your car search, I would absolutely recommend asking for Ben and Fern. I highly recommend Great Lakes Hyundai of Columbus and would definitely come back again.”

“⭐⭐⭐⭐⭐ I had an incredible experience with Great Lakes Hyundai Columbus from start to finish. Ness, the GM, went above and beyond to make sure I was taken care of when I ordered my 2026 Palisade Calligraphy Edition Hybrid. He paired me with Zach Dials, who absolutely exceeded every expectation. Zach’s product knowledge was outstanding—he knew everything about this brand-new body style and the hybrid system inside and out, which gave me complete confidence in my purchase. The financing department, with Fern, was just as impressive. She made the entire process smooth, seamless, and easy to follow, explaining everything clearly along the way. From the initial order to final paperwork, the entire team made this a top-tier experience. I highly recommend Great Lakes Hyundai Columbus—Ness, Zach, and Fern truly made it exceptional!”