Mercedes-Benz of Colorado Springs

“Our salesman, Dylan, is by far the best I've ever worked with. I have never seen anyone go to such great lengths to ensure I was satisfied with my purchase. This experience suggests that the sales manager fosters a culture of excellence within the team. There were moments when I would have been frustrated if I were in Dylan's position, yet he consistently displayed professionalism. I highly recommend him for anyone in the market for one of these cars”

“I was so pleased with my recent purchasing experience at Mercedes-Benz of Colorado Springs! I had the pleasure of working with Maddy, Troy, and Dillion all of whom were wonderful! Maddy was friendly, patient with all my questions and test drives, and just helpful in general! Her gentle demeanor was not pushy at all, and I felt at ease to decide which car I wanted. Troy really helped to get the numbers where I needed them to be which I greatly appreciate! And Dillion was honestly one of the best parts of the experience. Dillion was the finance and paperwork guru for my purchase. By the time it came to the paperwork, we had been there for a number of hours, it was late, everyone was ready to get out of there and go home, and on top of that no one likes signing all those papers that we don’t really know what they mean. All of that could have escalated to a stressful ending to the day. Dillion, however made that experience great ~ he explained the paperwork, didn’t seem to mind the questions I asked, offered input when it came to added financial options but wasn’t pushy in the slightest, combined with his humor, I definitely felt less stressed and very comfortable with my purchase. I am exceedingly happy with my car and will definitely not go to another dealer for any future needs with my car or another. Mercedes-Benz of Colorado Springs is in a league far above any other dealer I have ever been to and I absolutely would recommend them to anyone looking for a vehicle! And if you do give them a try, I hope you get the great pleasure of working with Maddy, Troy, and Dillion!”

“Want to make sure to warn others before purchasing from this dealership, so long post ahead…. First of all, my husband and I have purchased cars from other luxury dealerships in the area: Audi and Lexus, with amazing experiences. When we purchase a luxury vehicle we pay a higher price point and expect that service to be reciprocated in their customer service. With Mercedes that has absolutely not been the case. Our initial buying experience was fine. Purchased a “gently used” Mercedes CLA 35 AMG, less than a year old with 8k miles. Immediately upon driving off the lot it was all downhill. First of all, absolutely NO detailing was done prior to giving us the car. Dirt and dog hair all over the car, which supposedly was detailed prior to giving it to us. Well then they need to find a better vacuum because my personal car vac did a better job. Once we were home we also realized the license plate was hanging by one screw, which had been screwed in so far it damaged the plastic piece behind it and nearly damaged the paint behind that. The windshield was known to be cracked at the time of purchase and we were guaranteed that would be fixed soon after purchase. The communication between the dealership to get that set up was complete chaos with promises of callbacks that never happened. My husband had to physically go to the dealership to finally get everything set up. Fast forward 6 months now and the “parts” they were supposed to get in to complete the license plate issue must not still be in or it was forgotten about and the plate is held on by a ZIP TIE. The car had 8,000 miles upon purchase. A couple of months after purchase we realized the tire treads were COMPLETELY BALD and clearly misaligned. At 13,000 miles we took it to a tire center for new tires (which how are new tires necessary at 13,000 miles I will never know) it was brought to our attention that one tire was missing a lug nut and the wheel lock key needed to change the tires was never provided to us. So back to the dealership we go to get this key, where the GENERAL MANAGER of the store tells my husband this is normal wear for a tire depending on his driving style. A car he’s put less than 5,000 miles on, and that it’s all our issue to deal with. Not looking for handouts here, honestly just some accountability. Needless to say, my husband and I both work in a customer service type industry on a daily basis and I cannot imagine treating people this way and expecting continued business. Mercedes, you really need to do better. We will not be back, and I look forward to taking our business elsewhere”

“# Five-Star Review for Tawaiian Muniz I recently purchased my 2023 Mercedes-Benz EQS 580 with the help of Tawaiian Muniz, and I couldn’t be happier with the experience. Here’s why I’m giving a flawless five-star rating: ## What stood out - Top-notch service from start to finish: Tawaiian Muniz was professional, attentive, and incredibly communicative throughout the entire process. - Virtual convenience that delivered: She shared clear, high-quality videos and pictures, making the virtual viewing feel almost as good as being there in person. - Transparent pricing and details: Pricing was fair and fully explained, with no hidden fees or surprises. - Promises kept, every step of the way: All commitments were honored promptly, from documentation to delivery, instilling complete trust. - Vehicle certification and assurance: The car was certified, verified, and ready for delivery, giving me confidence in my purchase. ## Why I’d recommend Tawaiian Muniz - Reliability: You can count on accurate information and timely updates. - Clarity: Every aspect of the transaction is explained in plain terms. - Support: Post-purchase follow-up to ensure satisfaction and address any questions. If you’re in the market for a premium vehicle and want a seamless, transparent, and customer-focused experience, I highly recommend working with Tawaiian Muniz. She truly delivers on every promise and makes the buying process smooth from start to finish. - ⭐⭐⭐⭐⭐ - Vehicle: 2023 Mercedes-Benz EQS 580 - Service: Virtual viewing, transparent pricing, prompt delivery, and certification assurance”

“I don’t even know where to begin with how awful my experience has been with Mercedes Service. I initially brought my car in for a flickering dash display. I first took it to SimpyEuro, who couldn’t identify the issue and suggested I go to the dealership for a software update. When I scheduled with Mercedes, I was told the problem was a faulty CANBUS computer. I paid over $600 for the replacement, only to have the exact same issue when the car was returned. To make matters worse, after the CANBUS computer was replaced, the flickering returned and I began receiving new error messages stating that the parking brake was not functioning. When I brought it back, I was told their initial diagnosis was wrong and that the real problem was burnt wires (now quoting me $1,700). After pointing out that I had already paid for an unnecessary repair, they agreed to reduce the price to $1,000. Throughout this, I was made to feel like an inconvenience, even when simply asking for a loaner vehicle. After they began work, I was suddenly told the entire wiring harness needed to be replaced—for a shocking $14,000. At that point, I decided the car wasn’t worth repairing and asked them to stop work and return it in the same condition I had dropped it off. My advisor told me the car was drivable, so I arranged for a tow back to my home. But when the tow driver arrived, he was told starting the car could cause a fire. Instead, I had to redirect the tow to another dealer. When I saw the vehicle, wires were disconnected from the battery and the car wouldn’t even start. Completely different from the condition I had left it in. After expressing how unacceptable this was, the service manager admitted fault and agreed the car would be restored to its original condition and that a refund for the unnecessary CANBUS computer would be considered. The car was towed back again, worked on for a week, and I was finally given a loaner after my third request. When my car was returned, it was at least back to its prior working condition. However, the refund I was promised has not materialized. I was told it was “on my manager’s desk” to be reviewed on Monday (8/18). Since then, I’ve left voicemails and received no response. This type of business practice is absolutely unacceptable; something I would expect from a shady used car lot, not from Mercedes. I’ve lost time at work having to explain late arrivals and early departures because my advisor couldn’t be bothered to secure a loaner. I’ve had to beg roadside assistance for multiple tows because of repeated misinformation. The stress and inconvenience caused by your team’s negligence is enormous. At the very least, I expect the $600 refund for the CANBUS replacement that was never needed. It is the bare minimum after the level of disruption, poor service, and lack of accountability I’ve experienced.”