Serramonte Ford

“I recently had the pleasure of utilizing the services at Serramonte Ford for my MACH-E, and I couldn't be more satisfied with the experience. From the moment I contacted the staffers via phone I discovered that the service division had built-in flexible drop-off times that worked well with my current work schedule, and my daughters school schedule. Upon retrieval of our MACH-E the friendly staff made me feel welcomed and valued. They were knowledgeable and eager to answer all my questions, which really put me at ease. The service itself was top-notch. The quality of the work performed on my MACH-E was exceptional, and it was clear that the technicians were well-trained and experienced in handling electric vehicles. I particularly appreciated the competitive pricing; (upcoming service), it felt great to get such high-quality service without breaking the bank. Perhaps what stood out most was the quick turnaround time. I was impressed how efficiently they completed the work without compromising quality. I highly recommend Serramonte Ford for anyone looking for reliable service. They have certainly earned my trust and loyalty, and I will be returning for all my future service needs! ThX, Nurse Kimberly Wesley (Serial EV Owner)”

“My whole experience with Ford Serramonte has been wonderful. Leo in particular was terrific. We had a great test drive on a Ford Mustang Mach E. This is my first electric car and I knew nothing about the technology and features, upgrading from a 2011 Subaru. Leo was knowledgeable and engaging and made me feel comfortable with what I felt were silly ignorant questions. He never made me feel embarrassed to ask even the smallest question. He also sent me up with the app to make sure that I was all set with the features in the car. My interactions with Sean were terrific as well. He was warm, down to earth, knowledgeable, and kind. I felt like I was in good hands the whole way through. Jason (J-Ro) in the finance side was awesome. He was a joy to be around and explained everything I was signing as this is my first lease. I could not rate the whole experience more highly. Thank you, Ford Serramonte!”

“From start to finish, the car buying experience was completely hassle-free. The process was smooth, transparent, and well-organized, making everything feel easy and stress-free. Every question was answered clearly, and there was no pressure at any point. It was a truly positive experience that was very well received, and one that set a new standard for how car buying should be.”

“The team at Serramonte Ford are excellent. My purchase had me nervous and worried but the professional experience and quality customer care put my anxieties to rest. I was able to get the vehicle I wanted, at the price I wanted and felt confident with my purchase. I was extremely happy rolling off the lot in my new truck. Thanks so much to the whole team, I’m proud to be a part of the family.”

“We had a great customer service experience here! Kudos to the amazing staffs! Thank you very much Luciano and Jay for taking good care of us, and ofcourse thank you also to Rob and Jason for your hard work too! We are so happy that we have a gorgeous 2022 Ford Escape now! God bless you all and happy holidays!”