CarMax Serramonte

“Easy process selling a car. Got the appraisal and express check out online. Once arrived, I checked in, moved my car to the service bay and waited for an associate to finalize the paperwork. From arrival to the check being in my hand was about 15 minutes. Waited another 15 minutes for my free Lyft ride home. Honestly surprised how quick the process was.”

“Hassle free and seamless experience start to finish. Sold my car on the way to the airport, took their complimentary Lyft straight to international departures maybe 25 minutes after arriving at CarMax. Check cleared within 48 hours.”

“The entire process at CarMax was incredibly smooth and efficient. They honored the exact estimate I received on their website after just a 30-minute appraisal—even though my car had a few light scratches and I hadn’t washed it. They also took care of all the DMV paperwork, which made everything hassle-free. From start to finish, the whole process took less than an hour. The staff was amazing and very friendly. Highly recommend!”

“My recent visit at CarMax Serramonte was very pleasant. It truly set the standard for professionalism and customer care. My husband and I love their no-pressure approach, easy managed online appointment times. Pretty much everything can be done online but you are very welcome to visit them in person. The staff (Ben, Hector and Paul)were very helpful, knowledgeable to make sure that all your questions were answered. Our entire buying experience was smooth and enjoyable! It is less than a month since we bought a car from them and I would love to share more in the weeks to come.”

“Overall experienced i have 100% satisfaction with customer service with a tall lady in think she is Samoan or Asian, she is taller than me for sure she treated me with respect! My only problem is after 6 days I heard my engine or transmission lauder, I am working in Menlo Park which is 45 minutes drive from home , I don't want to have a problem going and coming from work I hope I did not buy a lemon car! Other than that i have great customer service!”