Ferman Ford of Countryside

“Our experience today was a 5 star because of Jose. His customer service was the wrong point- knowledgeable, accommodating, and NOT pushy instead courteous and professional. He helped all the a way from parking to test driving. Thanks Jose for an excellent experience. Challenge to find parking. Spacious service area.”

“I recently had my vehicle serviced and worked with Matt Murphy. The experience was excellent from start to finish. Matt was professional, communicative, and made the entire process smooth and stress-free. He kept me informed, explained everything clearly, and made sure all my questions were answered. The turnaround time was also impressively quick, which I really appreciated. Everything was handled efficiently without sacrificing quality. I did complete the manufacturer survey afterward and accidentally selected a 9 instead of a 10, but my experience was absolutely 10/10. The service was outstanding, and I highly recommend working with Matt if you’re bringing your vehicle in.”

“I recently purchased a vehicle from Ferman Ford and had a phenomenal experience. The sales team, particularly Leo and Robo, were very helpful in answering my questions and addressing my needs. I would highly recommend their services to anyone looking for a similar experience and appreciate their assistance.”

“Went to Purchase a Pre-owned F450 today, drive 5hrs one way in a rental car to buy the truck. Got there while the truck was in good shape, it wasn't quite up to my standards. Tom brought the manager over (great guy and I feel terrible for not remembering his name) he went and walked the truck with me, no salesman pitch no bs, understood and listened to my issues. I was simply not willing to buy the truck for the price on it. While we were discussing prices I kept talking over to the Super Snake F150 and looking at it (I own a performance gas and diesel shop and currently own 4 Super Dutys so this truck was simply a want not a need) The manager came right and said he was unhappy how unhappy I was with the 450 and again truck was very nice, but just had some issues. He said before I let you leave let's see if i can make a deal with you on the Super Snake as we both know you want it. I agreed highly doubting I was going to be happy with the offer. He and Tom came back we worked the deal and I ended up with one of my favorite trucks of all time. While it wasn't what I planned to bring home, I'm 110% happier with this purchase then the truck i originally came down for. Didn't feel like a number loved the fact they heard my concerns and he paid enough attention to work the deal in a very unique very fun truck. A+ in my book”

“Ferman Ford Was absolutely incredible to deal with buying a brand new vehicle and being 1400 miles away they took two of my vehicles in trade. I had them shipped to them. They were absolutely by father fairest in pricing those used cars. My initial contact was I believe Bob, the general manager,Ferman Ford and BMW What an absolute great representation for your corporations. I have been in the automotive industry for 55+ years. You don’t find that kind of customer service out there anymore. I told him exactly what I was looking for. he found had it brought in. It was exactly as he stated. I am not yet seeing this automobile I will be in Florida in approximately eight days. I’m looking forward to meeting everybody that I have dealt with. I am very proud and happy to be welcome. the way I was outstanding.”