Jeff Wyler Toyota of Clarksville

“Put my 2016 Land Rover in Kelly blue book. Received a text offer for $11,260 cash from them. I was fully expecting for them to come in below that, but what happens next is classic bait and switch, Brought it in and they offered $5,000. There is a thermostat issue, I called a local Land Rover dealer who quoted me $1500 for a repair, it needs 2 new front ties, and there are surface level scratches as it’s a 10 year old car. I asked for them to breakdown their offer at which point I couldn’t help but laugh. They cited $3,800 in paint repairs! Who paints a used car? Then cited $500 per tire. Yet again what dealer doesn’t get tired at wholesale? I’m all for the dealer making money, but I agree, with a $3800 paint job there’s no room for profit, pretty ridiculous and I have to say the numbers don’t add up. Take a lot at pics and let me know if you think there is $3800 needed in paints don’t waste your time, as they say, if it’s too good to be true, it obviously is.”

“I started my search for a 2016 Mustang in October of 2026 and ended up purchasing one sight unseen/online for delivery through Wyler Toyota because of the reputation of the mid-west dealership. The salesmen hit the ground running with great communication & all of the pictures & video I requested to satisfy and make me comfortable with purchasing 100% online. Everything to this point was great. I signed for the loan on 11:22/2025 and wired a 10$ down payment to ensure the car would not be sold and knowing it may take a little time to get delivered with the holiday. As of December 19, with scant communication about why the car had not shipped & promises from the salesman it was shipping, suddenly they discovered hail damage to the rear deck lid (meaning they left a sold/undelivered vehicle outside) I requested pictures of the damage and subsequent repair. The GSM finally called me to say they discovered the damage and didn't want me to mad at them if it had shipped with the hail damage. I was extremely patient this entire time and 12/19 ship date was moved tp 12/22/25. Another week went by and the salesman called me on 12/28 to advise my car was finally set for transport but would not be delivered to the storage address given to him weeks prior due to the weather in Erie, PA. I has already made the 1st payment with no car in my possession and rolled with it and my car was finally delivered on 12/29/25 by some unknown delivery service. There are a few codes for TPM sensors and another I didn't recognize and I noticed a front passenger side fender/facia was popped out and Immediately sent pictures to the salesman to show the damage, because it was not evident in the pre-shipping pictures. I was never told who the shipper was and a truck with a car trailer shows up with the car uncovered. Totally disregarding that it is a high performance car with a decent finish for its age, I was not happy about it but took it in stride hoping the dealership would make things right. Nothing, crickets. I have been ghosted since then with no response from the dealership or salesman as of 1/1/2026. This could have went much smoother had the dealership and salesman made simple phone calls to explain the delay and what happened to my car before and after it was delivered and never offered to make anything right or gesture otherwise to a paying customer. I am extremely disappointed that I became less important once they had closed and registered the sale as 11/22/2025. The dealership is apparently only 5 stars if you live in and buy in the state of Indiana. I wanted to be able to say that I would do this again when I go looking for my next mustang but goes to show that the size & reputation of a car dealership means nothing after they get your money.”

“We purchased a 2024 4Runner with 28k miles from this Toyota dealership yesterday, and our experience has been extremely disappointing. At the time of purchase, we did not notice any scratches on the hood or around the vehicle. However, after rain fell overnight, numerous scratches became clearly visible the next morning. These scratches were not visible when we test drove or purchased the vehicle, and they do not appear in the online listing photos, nor are they disclosed in the vehicle report, which states no damage. When we contacted the dealership today to address this, the response was unacceptable. We spoke with the sales manager, Dustin, who was rude and dismissive and told us, “There is nothing we can do about it now — you bought it, it’s your problem now.” During the buying process, the salesman was also very quick and short with us, repeatedly dismissing our questions, saying things like “I can’t help you with that,” and stating that he had to leave, which made us feel rushed and disregarded. He also made condescending remarks such as “you love asking questions,” in a rude tone, which already made the experience uncomfortable. The way this situation was handled feels incredibly unprofessional and honestly shady. Whether the scratches were concealed intentionally or overlooked, the dealership should stand behind the vehicle they sell—especially when the documentation and listing do not reflect the condition we are now seeing. Toyota had an opportunity to make this right and instead chose to completely dismiss our concerns. We expected transparency, professionalism, and basic customer service, and we received none of that. I would strongly caution anyone considering buying a vehicle here. Once the paperwork is signed, they make it clear they want nothing to do with you, no matter the issue.”

“Eric was absolutely amazing even though I don’t have good credit he was able to pull some strings and thanks to him I have a 2026 Toyota Camry .. I enjoyed every second of being there and doing this process with them. They’re very competent and knowledgeable and I would recommend them to anyone. he even installed the dash cam for free and I got the weatherproof floor mats on top of that so I’m a happy camper…plus he’s easy on the eyes lol 😉”

“Our experience at Jeff Wyler Toyota of Clarksville was incredible thanks to our sales consultant, Eric Meredith. From the moment we arrived, Eric made the entire process easy, stress-free, and actually enjoyable. We were searching for the perfect Toyota Tacoma, and he went above and beyond to help us find the one. Eric took the time to understand what we really needed in a truck and let us test drive several models to compare features and comfort. His patience, product knowledge, and genuine honesty made all the difference. We never felt pressured—just supported. Once we chose our Tacoma, Eric also worked with us to get a great deal that fit our budget. The whole experience felt personalized and tailored to us. If you’re looking for a new vehicle, I highly recommend asking for Eric Meredith. He made the buying process smooth, transparent, and exciting. We absolutely love our new Tacoma!”