Drivers Village

“I bought a used car here 3 years ago that only had 53,000 miles. The water pump broke after 6 months, but they fixed it under warranty. Was initially happy with my purchase, however, after a headgasket exploded recently and we traded it in, we saw that it had been in 2 car accidents prior to us buying it which was never mentioned to us. I guess we didn't outright ask, but it feels really shady that they weren't forthcoming with that kind of information, especially since we would have had follow up questions about damages and if everything was properly replaced after, such as air bags and seat belts, since these things basically need to be replaced after serious enough accidents. I am glad nothing bad happened while I owned the car, however, I likely would have chosen a different car had I been aware of the prior accidents and wonder if that somehow contributed to the other issues I had with the car throughout the 3 years. I am glad we did not choose DV again for our new car since this seems shady.”

“I am not a person who leaves reviews often unless the service was above and beyond and I have to say the service ive received since I walked through the door Friday morning by Kayla Welch has been nothing short of absolutely amazing! As someone who works in retail and customer service so many People just go to work to do the job they were hired to do and just go through the motions, Kayla and manager Shakti both did everything in their power to give me the deal I needed and get me into the vehicle I wanted before our new baby comes later this month. I was absolutely blown away with the service and care provided! Ive been screwed over countless times on deals in the past with other dealerships this was such a breath of fresh air! Easy quick and just hands down an amazing experience im so excited to pick up my Jeep Cheerokee later and its all thanks to them!”

“I’m hesitant to write a review, as it’s my first ever, but mostly because I don’t want the word to get out and then it becomes too hard to get an appointment. Jason Muggle, the VW service advisor, has continuously been tops in communication, getting me in, and sending me home with the job done right. But, this time he truly deserves to be acknowledged for going the extra distance!!! I had prevented an accident by braking extra hard, but by doing so my car frame became damaged (that’s another conversation). My car was towed to Burdick. Jason found a loaner (Burdick does need to invest in more of these to make it easier for their employees to help more clients) for which I am incredibly grateful. Jason worked with our insurance, who denied the claim, basing it was a problem with the vehicle. We asked, and Jason pursued for us, the undercoating installer. In time, they agreed to cover a large portion of the repair. So, we are definitely pleased with the undercoat company standing behind their product and warranty! But, I am singing the praises for Jason Muggle and his dedication and follow through on our behalf. It’s great to have a pleasant car sales experience, but the most significant part is the relationship you have with the car service department. Jason represented VW better than one could hope for!”

“I recently had my car stolen and was in desperate need for a vehicle. I am new to the Syracuse area (2 months) and have a career working with and helping individuals struggling with substance abuse and mental health issues. I was worried I would not be able to get to work or travel to my other sites I oversee to help provide them that care. I was nervous calling because you never know who is truly willing to help you, I was thinking that this would be a place that didn't care. From the second I inquired; I have never been treated with such kindness than I have from this dealership. It started with Lauren their online sales customer service agent. She was such a kind and compassionate person who put me at ease the second we spoke. She was the best rep I have ever dealt with to begin this process. I got put in touch with their manager Antonio who had me work with Ian their sales guy. I've never been treated so well from a dealership. They cared about me as a person, they cared about my career and what they could do to get me into a vehicle immediately so I could continue to help my new community. Ian and Antonio went above and beyond anything I imagined and within a few days they took care of me. Not only did I get a new vehicle, but I feel like I made a lasting friendship with all of them. I broke down in tears with how they treated me and ended up hugging them. Antonio and Ian were such good human beings and recognized the work I was doing to help my new community. I'm new here to Syracuse and didn't have many friends, they made me feel like I was family. For anyone looking for a new car this is the place to go. It was seamless, we communicated frequently, and the sales manager went out of his way to help me more when he didn't have to. This team and dealership are more than just a place you look for a car; they truly care about you. I will be forever grateful for how I was treated and the friendships I made. I cannot thank Lauren, Ian and Antonio enough for their kindness and peace of mind they gave me throughout this entire process. I implore anyone that wants to purchase from them to not hesitate for a second. Thank you all from the bottom of my heart for such an amazing experience. Going from of such a terrible ordeal with my car being stolen to getting into a brand-new car in a matter of days while seeing how compassionate they were I will never forget. You have a customer for life.”

“Larry was awesome and helped me get back on the road the same day with a great car. I really appreciated his patience and help with securing a fantastic deal. If anyone is looking for a Volkswagen or Audi, look for Larry at Driver’s Village and he will help you get what you need and want possibly the same day.”