Honda of Downtown Chicago

“What a complete joke of a dealership. I inquire about a used pilot and ask for out the door price. They tell me to use their tool online, as it includes everything for the calculation. Awesome! After seeing the numbers i schedule the appointment for the next day. Morning of, i confirm the cars availability and get an uber from an hour away. To my surprise, the cars not here when i get here for my “VIP” appointment as they call it and won’t be for 45 minutes. Ok fine, while we wait, let’s confirm the numbers… and of course, they come back with a price 2k higher than their stupid took they made me use. When i complained, they said its a “detailing fee” and were not sure why our tool doesn’t include that. If you’re not sure… who is?! It’s YOUR tool. What a joke. save yourself and go to a real honda store.”

“I’ve now purchased my fifth vehicle from Honda of Downtown Chicago, and that alone should say everything about my experience. Every time I walk through their doors, I’m treated with professionalism, honesty, and genuine respect. Gary, the GM, runs a first-class operation and truly understands what customer care should look like. Darius in service has always been reliable and helpful, making sure everything stays running perfectly long after the sale. Jon in finance makes the paperwork process smooth and stress-free. Most recently, Wilfredo helped me with my purchase, and he made the experience easy, transparent, and enjoyable from start to finish. It’s rare to find a dealership you can trust year after year, but this team continues to earn my business. Highly recommended.”

“I can’t recommend Daniel O. (Danny) enough as a sales associate 👏🏻 He made my vehicle search comfortable and completely low pressure 🙂‍↕️ That’s exactly what I needed. As a woman shopping alone for my first pre-owned vehicle, I’ve had past experiences at Honda Morton Grove and Honda City that fell short, but Daniel’s professionalism, patience, and respectful approach made the whole process easy and enjoyable. He even went the extra mile to make sure I understood the package and clearly explained the coverages. The car initially came with just one key, but they quickly provided a second within two business days and reprogrammed it ☺️ no hassle! Jonathan also made the finance process quick and efficient even on a Saturday, he was able to complete all of the paperwork promptly. I spent about two hours, with ample time to review details and negotiate. And a big shout out to Milan, the service manager for taking such great care of me 😉”

“⭐️⭐️⭐️⭐️⭐️ Exceptional White-Glove Customer Service⭐️⭐️⭐️⭐️⭐️ I had an outstanding experience working with my sales representative, Reid Janson, during the purchase of my Mazda CX-30, and I cannot recommend him highly enough. From the very beginning, this experience never felt transactional. As someone with a background in customer service, I immediately recognized the level of care and professionalism Reid brought to the interaction. His approach reflected true white-glove service—he showed genuine interest in helping me secure a vehicle that I truly love, not simply completing a sale. He took the time to listen, answered every question thoroughly, and guided me through the process with patience, warmth, and professionalism. What stood out most was how personable and approachable he was throughout the entire experience. I never felt rushed or pressured; instead, I felt supported, respected, and well cared for every step of the way. His attentiveness and proactive mindset were especially evident when an unexpected exhaust incident occurred in the showroom. He immediately addressed the situation by ensuring I was comfortably accommodated in the executive loft area upstairs until the space was fully aired out—demonstrating foresight, discretion, and genuine care. Reid truly earns a 10 out of 10 for going above and beyond. His willingness to proactively help me explore transportation options, should picking up my new car became a challenge, reflected genuine care and a thoughtful, customer-first approach. His professionalism, empathy, and attention to detail made this experience genuinely memorable. This was not just a car purchase—it was a high-quality, customer-centered experience from start to finish. His service truly embodies what white-glove customer care should look like. If you are looking for someone who is knowledgeable, personable, proactive, and genuinely invested in their clients, I highly recommend working with Reid when you visit Honda of Downtown Chicago. I absolutely look forward to working with him again in the near future when it’s time for an upgrade.”

“I recently purchased a new Honda CR-V Hybrid Sport from Honda of Downtown Chicago. This was my first time buying a car at this dealership. I had an excellent experience, thanks to my sales representative, Lui. He greeted me as I arrived for my appointment, he was friendly and helped me throughout the entire process. Everything went quickly and smoothly and I couldn’t have been happier with the service. Thank you Lui. I highly recommend this dealership.”