First Team Toyota

“Here’s a tightened, under‑5000‑character version that keeps the impact, clarity, and facts while making it Google‑review ready: --- I brought my 2023 4Runner in on Feb 24 for a state inspection, oil change, and installation of four TPMS sensors. I dropped it off at 8am and didn’t hear anything until almost 3pm, when I received a text with over $1,400 in “recommended” repairs—brakes, rotors, a gear shifter dust cover, and a brake flush. I tried calling my service advisor, Miranda, with no answer, so I went to the dealership myself. When I arrived, she told me my inspection had passed. The moment I declined the recommended work, the story changed and suddenly the truck “failed” because the shifter was “a little stiff.” The timing felt extremely suspicious. The part in question is two small plastic trim pieces that cost under $35 total, require no tools, and take about 10 minutes to replace. They wanted $362 for that alone. When I asked where the law listed this as a failure, she told me to look it up myself. I asked her to call the state police for clarification; she said she would, printed something out, then later told me I should call them instead. Throughout the interaction she was dismissive and rude, even making an unprofessional comment about my job in the Navy based on my jacket. She also admitted the $1,400 in recommendations were simply part of her job to “upsell.” After all this, my truck still sat another 30 minutes before being returned. When I got home, I discovered the TPMS sensors I provided—complete assemblies with valve stems attached—had been installed without the valve stems. That raised serious concerns about whether the sensors were even installed correctly, or at all. I called service manager Nick the next morning. When I explained my concerns and said the work felt shady, he focused more on being offended by my frustration than addressing the issues. I told him I would be speaking with general management. Later that morning, a Virginia State Police officer returned my call about the inspection. I explained why I believed the failure was improper and showed him photos and the law the dealership cited. He reviewed everything, contacted the dealership, and spoke directly with Nick. About 20 minutes later, the officer called me back and said the dealership had been instructed to pass my vehicle and correct the paperwork. He even gave me his personal number in case I had further issues. It should never take a state police officer to get a correct inspection result. On Feb 26, I had to take additional time off work—losing over $800 in wages—to get the sticker properly applied. When they finally put it on, they left adhesive residue and simply placed the new sticker over it. I also wasn’t given the inspection paperwork. They returned my old TPMS sensors and valve stems, but the caps had been removed. Based on everything—the questionable inspection failure, the extreme markup on a simple trim piece, the rude and unprofessional behavior from the service advisor, the defensive service manager, concerns about whether paid work was actually completed, and the fact that state police had to intervene—I strongly caution anyone from bringing their vehicle here. This experience was unacceptable from start to finish.”

“I recently purchased a 2026 Toyota Tundra on Monday, 7th with the help of Mike Varnell. I couldn't have been more pleased with the great assistance and professionalism he showed me as I made my decision to buy the Tundra; he has helped me before, during and after the purchase, and I am really happy I worked with first team Toyota, and a special thanks to Nick Vendt, GM who assisted above and beyond. GL Henry”

“Just wanted to thank Mike, Alberto and Randy for making the process of buying my new Camry easy and painless. They answered all my questions and addressed each concern with grace. The guy in the finance office also did a great job of explaining all the details and additional options available to me (sorry, I can't remember your name). I am really enjoying my new vehicle now and for years to come.”

“I just got my new Toyota Supra!! I want to thank Carmen for being so sweet and honest with me when completing my online credit application and I want to thank Eric Smith for being so patient and kind with me towards getting the car. For any military folks that have families, definitely go to this guy. He’s very humble and personable. We talked a lot about being in the service and he’s just an all around great guy. He even went out of his way to help me drive my car back to my home since I had my other car with me. ☺️🤘🏼💕”

“⭐️⭐️⭐️⭐️⭐️ First Time Experience at First Team Auto Priority This was my very first time working with First Team Auto Priority, and I couldn’t have asked for a better experience! Eric Smith, Mr. Randy Lord, and Chase made an outstanding team — they truly listened, understood my budget, and worked with me to meet all my needs. I absolutely love my used car selection, and I’m so thankful for the professionalism and care they showed throughout the process. A big “Thank You” as well to Ms. Susan and Mr. Ashton for their support. This experience has me excited to pay it forward — I highly recommend this dealership if you’re looking for a team that genuinely cares about their customers! 🚗✨ SBinder”