Williams Subaru

“It all started with a chatbot inquiry on Williams Subaru in Charlotte, NC about a used Ford Escape 2020 SE and Stephanie from internet sales followed up first thing on Monday morning and I told her my requirements for a salesperson and she set me up with Maggie Fore. When I met Maggie, she had a great smile and greeting and Stephanie made sure I was with the right salesperson. Maggie proceeded with showing the car, test drive, and when it was time to negotiate, she was my advocate when she spoke with Aaron Ballentine (Sales Manager) to finalize a reasonable reduction in price. Aaron even wrote a note to say let us get this done! Maggie took down all my concerns along with Aaron to buff out the scratches and paint the scrapes. Afterwards, I met with Kaetlyn Sweatt (Business Manager) who was also very pleasant, great smile, and attitude in making the closing of the deal as smooth as possible without pushing any extra fees or add-on sales. In fact, Kaetlyn made sure that the signing process for my wife was as short as possible. At the time of delivery and pick up, Maggie made sure it was the shortest time, and had Josh (Sales Manager) expedite any paperwork. My wife was pleasantly surprised with how smooth, short, and painless the entire buying process along with even a full tank gas at delivery. When I inspected the car touch-ups for the paint scratches, it was above and beyond performed by the body shop because Maggie Fore made sure it was impeccable. The scratches were not just touched up but fully painted and the car was buffed to remove any other light scratches! Maggie truly delivered and if it was not for her, that started with Stephanie assigning the right salesperson, this purchase would not have occurred. The exemplary customer service by the entire team made Williams Subaru the best experience ever to buy a car!!!!! Outstanding!”

“We just purchased a certified pre-owned Ascent at Williams Subaru. It was a perfect fit for our budget and needs. We felt we received a fair deal for both our trade in and the price of the vehicle we purchased. Christian was our sales representative and he did amazing job for us start to finish. He listened to our wants and needs and helped find the perfect fit. The whole team of people we worked with were courteous and helpful. It didn’t feel slimy at all like we’ve experienced at some other dealerships. We know we made the right choice coming here. Thank you Christian, Aaron, Asa, and Kaitlin for helping us make this important purchase for our family!”

“I picked up my new 2025 Forester Hybrid two days ago and I’m thrilled with my decision to go to Williams Subaru for the purchase. Darius was awesome and made everything so easy. I went in knowing what I wanted and no one tried to upsell me. Darius and Josh both acted as partners and advisors. It was the most pleasant car buying experience I’ve had. I am a Subaru loyalist as this is my 3rd Forester and I am now a Williams Subaru loyalist.”

“A big thank you to the folks at Williams Subaru helping my wife and I secure our new WRX. Alyssa and Ben were amazing to work with. I don't think I've ever worked with anyone in Sales that is as responsive and attentive as Alyssa, her attention to detail throughout the process was amazing! As a newer Subaru owner and car enthusiast I much appriciated the knowledge that Ben was able to provide on the WRX VB platform! We will certainly be returning!”

“This place is amazing! I had the best experience with LT, Aaron, and Josh in finance. I was very nervous going in and everyone was very nice, also so helpful!! Thank you everyone! I love my new Crosstrek! Deserves more that 5 stars, I’ll have to talk to Google about that later.”