Cerritos Dodge

“Customer service here is exceptional. I was browsing for a family vehicle w/ no specific model in mind. After a couple minutes of browsing, I was approached by a wonderful sales rep, who goes by the name Jackie. Jackie had a very nice demeanor, she was helpful, and curious as to what brought me into the market. I explained I was looking for a family vehicle for my family of 4. She immediately gave me a couple options to choose from and showed me each vehicles looks and their performance stats. Although, I did not buy a vehicle, I was extremely appreciative and impressed by the service. I will be returning when I have made my selection :).”

“I had a great experience with this dealership! From start to finish, everything went smoothly. A special shout-out to George Galleger—he was very friendly, professional, and attentive to my needs throughout the process. He took the time to answer all my questions and made me feel comfortable and confident with my purchase. I truly appreciate his excellent customer service and highly recommend asking for him if you visit.”

“If you are looking for a fantastic vehicle shopping experience, go see George Gallagher at Cerritos Dodge. George is truly a professional—he’s knowledgeable, honest, and made the process of buying my new car incredibly smooth and stress-free. He listened carefully to what I needed, and worked hard to get me a great deal that I was happy with. From the test drive to signing the final papers, George was patient and ensured I understood every step. This was easily the best dealership experience I've ever had. Highly recommend George for your next purchase!”

“Vehicle Purchased: 2025 Jeep Wagoneer S Launch Edition Date Purchased: MAY 2025 Current Status: Stranded in Service Bay Since [8/29-10/12/2025 I was thrilled to buy into the new electric vision of Jeep with the 2025 Wagoneer S. That excitement evaporated less than 100 days later when my vehicle suffered a complete electronic failure. We're talking about a premium, six-figure EV bricking itself. The dashboard went dark, the vehicle wouldn't engage drive or reverse, and required a specialized tow because the charging module (IDCM) had, apparently, failed. This is where the nightmare truly began. The Service Experience: A Complete Breakdown of Trust When the vehicle arrived at the dealership, I was initially promised the "Wagoneer Client Services Experience"—a dedicated advisor, white-glove treatment, and a loaner. Half of that was a lie. I was given a cheap economy sedan loaner and zero premium attention. The Broken Promise: My service advisor, looked me in the eye and guaranteed the vehicle would be fixed and ready for pickup this past Friday. That was three days ago. The Reality: The vehicle is still in the shop, untouched, or so it seems. I have called the service line six times since Saturday morning and left two voicemails for my advisor. I have contacted the manufacturer's Stellantis Cares line twice. The result? Absolute radio silence. I have received zero updates on the diagnostic results, no ETA on when the replacement IDCM part (which I suspect is the issue, based on research I had to do) will arrive, and no explanation for why the Friday deadline was missed. They have my $80,000 vehicle and are acting as if they are doing me a favor by ignoring my desperate requests for information. Conclusion: Lemon Law Territory The 2025 Wagoneer S is a fantastic vehicle on paper, but if the core technology is this unreliable, and the dealership network is this incompetent, the product is worthless. This is not a premium experience; it is a lemon in every sense of the word. I am paying a substantial monthly payment for a piece of stationary metal that I cannot drive, all because the manufacturer cannot supply parts and the service department refuses to communicate. To Jeep and Stellantis: You failed on quality, and you failed worse on customer service. I demand an immediate resolution, a full diagnostic report, and a concrete timeline, or this moves directly to a Lemon Law claim. This level of disregard for a loyal, high-paying customer is shameful.”

“Fantastic experience from start to finish. Salesperson Jacqueline Martinez was friendly, knowledgeable, and never pushy. Sales manager Eddie Duran gave a fair price with clear numbers, and finance manager Eric Jones made the paperwork fast and painless. I drove out confident I got a great deal and great service. Highly recommend this team!”