Mercedes-Benz of Catonsville

“Mercedes of Catonsville made the buying process so easy and enjoyable. Specifically, Reggie Snowden. We did everything over the phone and then I drove down from New York to pick up the vehicle. Not once was the process pressuring or negative. I would definitely do more business with this dealership. Thank you, Reggie!”

“Thank you so much to Tiger for helping us with purchasing our Audi! He made the transition smooth and incredibly clear and met us with kindness and consideration through every step of the process. If you’d like transparency and clear communication, I definitely recommend him and his team.”

“Very Dissatisfied Customer To whom it may concern: My recent experience with Mercedes Benz of Catonsville has been extremely frustrating and very disheartening. I thought I would receive honest and clear communication and the quality of work from professionals. Attached are photos of the receipt of my vehicle on June 22, 2026. I was in shocked to see there were filthy parts lying in my back seat. Not to mentioned, no car wash. I later learned these parts were from my engine and filter system. I am not a mechanic and I don’t understand how I was charged over $300 to release my car to the towing company and my vehicle was not restored to the condition it was received. Now, I will have to find, tow and pay another mechanic to return the parts from my back seat to my engine. I can’t help but to feel a certain way because I refused to pay you an additional $2,600 to only diagnose my engine or speak with a salesperson to trade my car for another Mercedes. Instead, my vehicle and I was discarded as trash. Not to mention, I had to pay them in advance for a diagnosis, ME computer and to start repairs. They had my car for two (2) months My towing company called me and informed me they weren’t releasing my car for non-payment of services. I was asked to pay the entire amount for my original diagnosis and ME computer. I had to inform them I paid in advance. Then they asked that I return the loaner. I returned the loaner on 6/15/26 and informed them I was not going further and will pick up my car next Monday, 6/22/26 I am so mentally and physically exhausted from this ordeal. Unfortunately, I can not recommend Mercedes Benz of Catonsville to anyone Deborah Scott”

“I had a wonderful experience at MB Catonsville, purchasing my new GLA 250. Reggie Snowden was so helpful; he answered my questions, he was so knowledgeable about the vehicle and he made my buying experience great! The finance manager (sorry, don’t remember her name) was excellent as well. 10/10, this is a terrific place to buy your car.”

“Colin and Michael were awesome. Once Colin got my husband and I to Michael to continue the process he was attentive, knowledgeable and tried to give me as much information about the new truck as possible. I need to follow up to get my lesson on the parking assistance button, and a few more questions I have wrote down. I’m glad I made this purchase and allowed these two gentleman to assist me on this journey.”