Echopark Raleigh

“I purchased a car from EchoPark Automotive a couple of days ago, and the experience was pretty much what you’d expect from a traditional car dealership with some positives, but also some frustrations. From the start, there was a consistent push to upsell additional protection plans and insurance products. That part wasn’t surprising, but what was disappointing is that after I clearly refused those add-ons, they still appeared in the final paperwork. I had to point it out and request that the documents be redone without the extras. To their credit, they corrected it, but it shouldn’t have been included after I declined. Another downside for me was the financing requirement. I had already secured approval for an auto loan through my credit union, but EchoPark would not accept outside financing and required me to finance through them. That was frustrating. I will give them credit, though that they did match the interest rate my credit union had offered, which made the situation more manageable. As far as staff interactions go, it was a mixed bag. The salesperson I worked with was cool and easy to deal with, but others floating around the dealership didn’t come across as particularly friendly. The overall vibe felt a bit transactional rather than welcoming. At the end of the day, I got the car I wanted at a competitive rate, but the process wasn’t seamless. I’m still TBD on whether I’d recommend them or purchase another vehicle there. The experience wasn’t terrible, but just not particularly exceptional either.”

“Definitely a no-frills car buying experience. Be prepared to wait. We came in for a test drive and decided to buy right after. The whole process still took 4 hours. Terry was great. He was friendly, and a reasonable negotiator. They do have some process improvements to make. TWICE I've come to this location with an appointment to test drive a car, only to find out it had been sold earlier that day. That's unavoidable, but they will happily check you in and have you wait 45 minutes for a sales associate, only to have them tell you that the car isn't available. They need a better-connected system that will notify you as soon as possible if the car you're interested in is sold.”

“We all know purchasing a car can be time consuming and sometimes stressful but at EchoPark, it was a smooth transaction. Great selection of cars with affordable prices. Trade in was easy. Claire was awesome! She was very patient, helpful, personal yet professional. She answered all my questions and made the process go smoothly. Highly recommend you check it out if interested in a new vehicle and ask for Claire. She make the experience pleasant.”

“I’ll happily add my voice to the chorus of very satisfied EchoPark customers. They follow a simple but very often overlooked formula: be fair, honest, transparent, and actually listen and communicate with the customer. Their fees were clearly disclosed and mostly reasonable — $699 for documentation and $699 for appearance protection. There is NO negotiating - on anything. I even broke my own rule and purchased a vehicle without seeing it first, and I was not disappointed. Our Model Y is nearly perfect and was priced to sell. On delivery day I had a very tight schedule, and the team made sure everything was ready to go — including having the car fully charged. I was in and out of the dealership in about 15 minutes. Well done toTyrell, Brittany and the entire team. It’s refreshing to have a used car buying experience that is stress-free and, dare I say, normal. I would not hesitate to recommend or purchase a car from Echo Park again!”

“Alex at EchoPark was great to work wit…friendly, professional, and never pushy. He made the whole process easy and low-pressure. Highly recommend asking for him if you’re shopping there.”