Chevrolet of Carson

““$10,000+ in Add-Ons, Promises Made but Ignored — GM Cases Opened” Buyer beware when purchasing a vehicle from Carson Chevrolet. My experience after purchasing a 2026 Chevrolet Suburban LT has been extremely frustrating and disappointing. After reviewing my purchase contract at home, I noticed several optional add-on products that significantly increased the price of the vehicle. When reviewing the numbers carefully, the final price appeared to be nearly $13,000 higher than what I originally expected. Despite multiple emails and phone calls to the finance department, I have not received any written confirmation or assistance. Even after speaking with them by phone, my follow-up emails have gone unanswered. To try to resolve this in good faith, I personally visited the dealership again on Monday and spoke directly with my salesperson, Shawn. During that visit, Shawn acknowledged the issue and promised that the optional items would be cancelled and that I would receive an email confirming the cancellations. Unfortunately, I never received that email, and my follow-up messages asking for confirmation have once again been ignored. Because of the lack of response from the dealership, I have now opened cases with General Motors Customer Assistance. All I am requesting is simple and reasonable: written confirmation that the optional products have been cancelled, the refund amount for each item, and confirmation that the refund will be sent to the lienholder. It is extremely disappointing to make such a major purchase and then be ignored when trying to resolve a straightforward request. Transparency and customer support should not end once the paperwork is signed. If someone from Carson Chevrolet management is reading this review, I would appreciate immediate assistance in resolving this matter.”

“We had an amazing experience thanks to Sir Freddy! He truly did his best to help us bring home our family’s dream car. From start to finish, he was very patient, helpful, and made sure we understood everything. You can really see that he cares about his clients and goes the extra mile just to make things happen. Thank you so much, Sir Freddy, for all your hard work and dedication. We’re beyond grateful and highly recommend him to anyone looking for a smooth and stress-free car-buying experience!”

“I normally do not write reviews online. However, I just had to acknowledge my experience working with Andrew at Carson Chevrolet. From start to finish, his communication was excellent. Andrew was quick to respond via telephone and text messaging. He kept me in the loop the whole time and made sure all my questions were answered. Things were explained clearly and I never felt rushed or pressured, which was very much appreciated. I also want to acknowledge the rest of the staff at Carson Chevrolet—everyone I interacted with was friendly, professional, and helped make the overall experience a positive one. What really stood out was when I finally got to the dealership. Before the test drive (‘26 Colorado), Andrew took the time to walk me through all the features of the truck, especially the infotainment system, and explained it in a way that was easy to understand. He made sure I felt comfortable and confident before we drove off. Andrew is professional, knowledgeable, and genuinely focused on providing great customer service. I highly recommend asking for Andrew Trupsin if you’re looking for a smooth and positive car-buying experience.”

“After looking for over a month for my dream truck so happy I found Dennis and this dealership. Easiest car buying experience of my life. They were transparent, knowledgeable and super friendly and got me a great deal. Absolutely love my new truck!!”

“I’ve had a great experiences here with Miguel Conrique has been an amazing service advisor and has always been clear and concise on what is needed! The salesman Elmer has been great as well! Will always be a loyal GM customer based of how I’ve been treated thank you Miguel!! I do appreciate the dedication the service department has to satisfy me as a customer and couldn’t have been a more happier owner of my C8!”