Frank Leta Buick GMC

“The process of buying a car was great until they added a bunch of extra fees onto my loan without telling me. When I went to cancel the service agreement, I’ve been waiting months for a check to be issued to my financing company. I can’t get a hold of a finance manager. Been trying for months to figure out what is taking so long. I had excellent credit and they got me an outrageous interest rate saying that was what it was and I should refinance in a couple months. I can’t refinance if they don’t issue the check for The service agreement I did not agree to. The sales lady, I had also said she would throw in WeatherTech mats. She ended up quitting before the mats came in and the dealership told me that I would have to pay for them since the sales lady didn’t have them put in the contract.”

“We had a great experience with Brandon! We were in and out quickly and he was extremely knowledgeable about every vehicle we looked at. He answered all of our questions and made the whole process smooth and stress-free. Highly recommend!”

“I had transmission problems with my 2022 GMC (that I bought from somewhere else) and I took my truck to Frank Leta to have them fix it. They found out I had metal shavings in my transmission and needed a TCM. They installed the new transmission and TCM and kept me in the loop the entire time! Tobias was awesome to work with! So was Sidney from the loyalty department! 10/10 recommend! Great people and great service!”

“According to the reviews I’ve read I’m not the only one who had an issue with their service department. Might be something this location should look into. I scheduled and oil change and a few other services that my truck was due for. Before my appointment I experienced another issues with some messages on my dash which included “brake fluid low service” and when I checked it looked like it was at mid level. According to Tara in the service department she said that was ok. So brought my truck in for the services which included an oil change with 100 point inspection. Once my truck was done I was told by Tobias that the service tech said once the spark plugs were changed those messages will go away-trusting what they told me when I drove my truck the next day the messages were still there-you can understand my frustration after spending $1800 and this not being corrected. Oh and when I left that Friday evening my oil level was not reset (see photo) nor did I receive a sticker on my windshield! Either laziness or neglect. Whatever the case unacceptable. Makes one wonder if the service was actually performed. I also was charged for a full diagnostic which I have never paid for in the past when I had an issue because normally the techs knew exactly what it was and when I sat with Kevin the general manager and explained my situation and what had happened he did not offer to refund that charge. I didn’t feel he was that concerned about what I had experienced. I went to a mechanic and let him know the messages I was receiving -he said you need brake fluid. He added it -cost me $5 and the message was gone. Again very disappointed with the service I received. And why was this fluid not checked as a part of the oil change and 100 point inspection? My battery was not checked as well. And just today as I went to add washer fluid I found a spark plug box under my hood. (Photo attached) I have been to several dealers in many states to service my truck and NEVER have I experienced such incompetency. If you’re reading this people of Jackson or Cape Girardeau do yourself a favor and find a good mechanic. Please do not respond to this review with your general message of giving you a call. It got me nowhere.”

“We had a great experience today! Steve was great and very helpful with the process. We felt welcomed by him and all of the staff. We purchased a great vehicle and drove it off the lot today. Thank you, Steve!”