Burien Nissan

“Sooo!!! I came back to this dealership after a decade of buying my first car here and would you believe I was blessed to be serviced by the same sales rep that sold me my first car, Miss Valentina Lopez! She is literally the best sales rep I have ever had! Her and Kim worked there Mahon and got me a beautiful car at a APR I would have never thought was possible for me! At a monthly payment that is definitely doable! I have to give my sincerest THANK YOU to them both and their customer service and figuring things out for me with my sticky situation. I 1000% recommend them when buying your next car!”

“If you needed a “should I go there?” Sign -This is it!! I had a tricky situation with my last vehicle to where I thought I was stuck. I was in communications with Valentina for awhile but I knew my situation was a tough one (trust me) Once I got the call from Valentina I felt heard and important! The fact she was the one that reached out to me, telling me she was going to help I never doubted her. She got me in a perfect match of what I was looking for same day and made sure I left all my stress in my last car! Just an amazing women, not just a sales personnel she is someone who expressed concern and genuinely wanted to help- she did it perfectly! I can’t thank her enough! Pete (finance) was amazing. Straight to the point, no run around got me in and out! This experience was so amazing my husband came back next day to purchase a vehicle! All paper work handled by Valentina and her team, with the help of Cindy couldn’t have been any better! Made us feel like family! Would recommend and I’m proud to say I bought my vehicle from Burien Nissan! Thank you to the team :)”

“I had an excellent experience at Nissan of Burien thanks to Cindy. From start to finish, she was friendly, professional, and genuinely helpful. Cindy took the time to answer all my questions, explained everything clearly, and made the whole process smooth and stress-free. I never felt pressured just supported. If you’re looking for great customer service and someone who truly cares about your experience, ask for Cindy. Highly recommend!”

“Came in to Burien Nissan to get my GTR serviced. Just need some basic stuff and an oil change. Mari in service was very helpful and made the experience quick and painless. Very knowledgeable staff for Nissan related things! 5 stars!”

“I scheduled a 7:30 a.m. appointment for an oil change and arrived on time. At approximately 7:35 a.m., I observed an associate walking inside while the gate was still locked. Once I was finally able to enter, I waited for over an hour and a half before noticing that my car was parked outside in the area where vehicles ready for pickup are typically placed. I approached the front desk and asked the service advisor, Rachel, how much longer it would be before I could pay and leave. She did not respond, but another employee, Mckenzie, answered on her behalf, stating that my car was ready but that the paperwork still needed to be completed. Twenty minutes later, I returned to inquire again. Mckenzie told me that she could not locate me and that the dealership does not call or text customers when their vehicles are ready. I requested to speak with the service manager, but my request was refused, even though I was informed that the manager was on the premises. I then entered the dealership to seek assistance, but an employee named Tony stopped me from proceeding further. Eventually, a woman named Daisy Ramirez identified herself as the service manager and offered to help. Although she assisted me with completing my payment, it was clear that she lacked proper control and training over her team. In total, I spent two full hours at the dealership for what should have been a simple oil change. I strongly recommend reconsidering your visit if you value your time and expect efficient, professional service.”