Crest Cadillac

“Ryan & Aaron are always very friendly, explain things clearly and make sure the service work is done in a minimum amount of time. I always get very good work done at Crest and I appreciate that.”

“Crest Cadillac and Internet Sales Manager David Ulwelling are top notch! David goes above and beyond with his knowledge of the vehicle features and understanding your needs. I wouldn't hesitate to recommend David to my family, friends, and coworkers if you are looking for a new vehicle!”

“Working with Daniel and Juan was extraordinary. They were very patient and provided a lot of education and knowledge about buying an electric vehicle. There was no pressure and the level of customer service was superb. Definitely a five star experience. I would highly recommend this dealership and the Cadillac vehicle”

“From the moment I walked into Crest Cadillac, I was blown away by the level of professionalism and genuine care shown by the entire team. Their customer service is truly top-tier—every interaction felt personal, thoughtful, and focused on making sure I was completely satisfied. A special shoutout to Brady, who went above and beyond to ensure everything ran smoothly.”

“David Ulwelling was great with work with. Can’t wait to take delivery of our new Cadillac Lyric. Update: Although everyone at Crest Cadillac is great to work with, our new LYRIQ is plagued with electronic issues. The car has under 400 miles on it and is set to go back to their service department for the fifth time. Update 2: We discovered some of the things we don’t like about our car (the glove box button disappearing when you put the car in drive, the inability to turn off the fake engine sounds and the “Sunrise” sound the car generates at 21 MPH or less) are design issues (flaws). CarPlay not functioning properly is still an issue they are investigating (the sound frequently stops while using CarPlay, even though you can see it is still connected). Although the dealership is trying to get answers and they have cleared some issues by reprogramming the car, no one seems to be an expert on how to operate a LYRIQ. I regret having traded in our Mustang Mach-E. 😢 Update 3: I picked up our car from Crest after hearing there is nothing they can do about the CarPlay issue. Unfortunately, the car is already in the shop again (just under 1,500 miles) After I arrived home and went to take the car on an errand, the brakes failed. Had to contact OnStar to tow the car in. It took about six hours for the tow truck to arrive. The car has been at the dealer for over a week. They did deliver a loaner to us (far fewer options than our car). I miss our Mustang Mach-E. 😔 Update 4: Our car has been at the dealership for two weeks with no estimate on when it will be done. It seems the part that caused the brake failure is on back order. Cadillac EV Concierge was checking to see if Cadillac would replace our car. They did not keep their word on a call back date and when I call them, no one can provide details. The direct message back to the original agent, who is never available. Update 5: I emailed Mary Barra the CEO of GM and was assigned an Executive Customer Service person who expedited the parts needed to repair our brakes. After exactly one month, we picked up the car. The brakes work and a software update seems to have fixed CarPlay. Now the faux leather is separating from the steering wheel. It will have to go back again. (Note: Crest has been gracious and understanding through these issues. My complaint is with the shoddy product and poor customer service from Cadillac/GM.) Update 6: Since the last update, Crest replaced the steering wheel and the infotainment system. GM still will not repurchase the car, but did award me 300,000 GM points. Unfortunately, the car still must go back as the chrome on the front end of the car, just in front of the leading edge of the hood is bubbling up. The part is on back order. Waiting for my Executive Customer Service rep to return my call. Dan and Aaron in Service have been very empathetic, helpful and accommodating. I appreciate their help through this difficult ownership experience.”