Jim Coleman INFINITI

“Marcos is the best! He made buying my new car such an easy and seamless process. I loved that here wasn’t pushy or aggressive trying to make a sale. From start to finish it was nothing but laughs. I absolutely love my new car!!! Thank you Marcos!”

“I want to recognize Rian and Tyler in the service department at Jim Coleman Infiniti. I have been there countless times, and the assistance they provide each time I visit is outstanding. They are incredibly helpful, always available, and consistently pleasant to work with. Their knowledge and professionalism truly stand out, and they represent Jim Coleman Infiniti in the best possible way. I am genuinely grateful for the exceptional care and support they provide.”

“Best service sales consultant Anand Javeri so honest and he truly knows cars. Every person made you feel welcomed. I definitely recommend this team 10 out of 10 I recommend”

“My QX80 was service on 2 September 2025 for a Oil Change and Tires Rotated. At the time, I noticed my tires weren't rotated, in addition, there were three (3) additional concerns identified by the technician to include, Brake fluid exchange, Coolant exchange, and lastly, Bank 2 Catalyst Converter needed to be replaced. At the time, I elected to only do the oil change based on the price. I followed up on 9 September 2025, to get Bank 2 Catalyst Converter replaced. At the time, there were no loaner cars available, so my advisor had an Uber setup to take me home and pick me up the next day for a loaner. Once I returned to pickup the car, it was disappointed with the interior of the vehicle, especially after reading the policy. The vehicle was infested with animal hair and dirt. I immediately returned to the front to acknowledge the condition of the loaner. The attendant quickly took the vehicle to address the issues, however overlooked the main issues which were the animal hair and trash between the driver and passenger seats. I've uploaded photos to give a snapshot. Lastly, this isn't my first time experiencing poor service and accommodation. I drive over 25 miles to get my services done which really makes it worst, when you get poor service!! I was informed that I would get a call from the service manager, I'm so glad I didn't hold my breath. I've always given Infiniti high praise, but in these recent services, my view has completely changed!!! Truly disappointed!!”

“The experience was flawless, smooth and easy. Made the deal over the phone and arrived a couple hours later to complete paperwork and pick up new vehicle. This was my first time at Bethesda Infiniti. The car was detailed, and with full tank ready to go! Anand salesman, Ben in Finance were friendly yet very professional. Very nice experience, i recommend them to anyone intrested in Infiniti!”