BMW of Bel Air

“I visited today to get my light beam fixed I arrived at 10:30am around 10:45am the tech came out to let me know both bulbs needed to be replaced , because one didn’t match. A whole hour passed it’s no one in site to ask how long would it be ? The receptionist was gone for a very long time so I couldn’t ask her. So I waited then I got up to look around I see another worker laid back in chair with his feet up on the cell phone. I asked do you know how long it will be ? He says I don’t know , I said can go check it takes only 15 to 20 mins for bulb. I been here over an hour and I’m the only one here. He went to check and now here come him and the receptionist I asked her what’s the hold up ? She comes up with it’s only 2 techs I said but you and the tech showed me my light bulb an hour ago. It shouldn't take that long she had thousands excuses and after that it another 20 mins. They were all playing around and being unprofessional. Lastly , the r receptionist was very rude. If I handed you something in your hand you don’t place my credit card on the counter ! My keys I handed it to you in your hand giving it back to me goes on the counter. No respect at all ! She asked me if I wanted to schedule for the maintenance for next Saturday because the initial conversation I wanted next Saturday. Absolutely not ! After experiencing this I’d rather go to another dealer. They were all over the place and unprofessional. The price changed twice after I was told told one thing and I didn’t like that not one bit & when someone is getting service done and you have a recommendation you ask for the person to come to the desk not speaking to the customer at the waiting area and its others being seated. Very bad experience today. I have been to this location a few times no issues! I see the other guy that’s normally there wasn’t ! Very respectful and professional.I believe he is the supervisor !”

“I had an excellent experience at AutoNation BMW. From start to finish, the team made the entire process easy, transparent, and stress-free. Chris, the manager, set the tone with his professional and friendly approach. He made sure everything moved smoothly and they truly looked out for us. Reyna in Financial Services was equally impressive — knowledgeable, patient, and committed to helping us get the best price possible. She walked us through every detail and made the paperwork feel effortless. Jason was also wonderful to work with. He was courteous, helpful, and added to the overall positive experience during our visit. We drove away confident in our purchase and grateful for such attentive service. Highly recommend this dealership and team.”

“ONE STAR TO THREE. Currently at the BMW dealership in Bel Air. Decided to bring my car in for an oil change and rotation and balance. Upon completion, I notice my vehicle now has a lamp malfunction. So, immediately I go back into the dealership and ask for someone to look a my vehicle as, the malfunction was not there when I came in. Tell me why the receptionist, looks me in my face and says, I don’t know what was there or was stored in the system. I don’t think this happened during this visit. So, no I am pissed. First and foremost, I know what work I requested. Get me a mechanic to fix the issue that you all messed up. Especially, when all lights worked and there’s no indication otherwise but now, I have a malfunction. So, I decided to look it up. To my surprise, this can happen after getting a tire rotation which is what I had done. See below…. “Why service could trigger a malfunction Damaged wheel well wiring: Technicians often access components through the front wheel wells to do tire rotations and other work. The wiring for the headlight can be accidentally damaged or a ground wire knocked loose during this process.” Normally, service is great. Today, the receptionist tried to minimize the issue and looked at me as if she could diagnose the problem. At the end of the day, there were no issues when I came in. We all know, dealerships are great at stating all problems to ensure you can pay to get it fixed. Especially, here. Theres no need to feed me BS after a mistake has been made. Fix the problem. I’ll wait. Updated: Mr. Keith fixed the issue. During rotation my light was wiring and its harness(in his words) was knocked loose. The light was about to go (in his words) anyway, so they replaced it for free. Thank you for taking a look at it Kieth and making it right. I am disappointed in the service provided by the receptionist. Putting it on the customer is a nonstarter.”

“After being completely frustrated and disappointed leaving another BMW dealership, after having spent over four hours there, I stop in at BMW of Bel Air and left out with a better deal than I had hoped for. The entire sales team, set a standard that I think will be hard to beat. From the moment I walked onto the sales floor to the moment I was handed the keys to my New BMW, the level of respect, stewardship of everyone I encountered throughout the process was unmatched. Thank You BMW of Bel Air for a wonderful car buying experience.”

“5/5 Stars – I recommend the BMW of Bel Air Service Department/Team. Specifically, I appreciate Daniel and his team for the work they completed. Thank you for doing all of my warranty work and correcting any correlating issue(s) that arose after the repairs on my 2021 BMW x6 M50i. Repaired/Replaced: Dashboard Unit - Peeling/Rippling Fan units - Loose connection and Peeling/Blistering Middle Console - Exposed wiring Rear Passenger Window panel - Damaged internal clips Sunroof - Loud Whistling(Wind)/Leaking Steering wheel Misalignment - Improper SW Alignment A couple photos attached as proof of these repairs. I purchased my CPO’ed 2021 x6 m50i from BMW of Mount Laurel (dealership) back mid last year with the goal of fixing certain issues via my Factory Warranty as suggested by BMW of Mount Laurel. Since I don’t live in NJ I utilized BMW of Bel Air as my primary dealership. Majority of the repairs were fixed through warranty/recall or BMW of Mount Laurel covering, and a couple cosmetic repairs were out-of-pocket. Since my dashboard was already being replaced the Service team was kind enough to allow me to fix cosmetic damaged trims that were not covered on the dashboard. I truly appreciate that and the willingness to work with me to fix these issues promptly. BMW of Bel Air also assisted greatly in communicating with BMW of North America. I haven’t had a great experience with BMW of North America (Warranty facilitator) and 6 months later I still have a case open as my case manager requested I reach out the Attorney General of Maryland. Nonetheless, BMW of Bel Air has worked hard repairing my vehicle. Again, I appreciate the techs and everyone that worked to facilitate the repairs. I know I was probably a headache customer requesting for all these repairs but these issues would be the same reason why any dealership would pay thousands less for my vehicle in the event of a trade-in. So, fixing it within my warranty was a must. Especially, for a vehicle of this price. Kind Regards,”