Mazda Saab of Bedford
22501 Rockside Road, Bedford, OH 44146
Google Customer Reviews
Omar ElzayatDec 11, 2024
Rating:5 stars out of 5 stars
Rating:5 stars out of 5 stars
“I had an outstanding experience at Bedford Mazda’s service department, thanks to Nick! He was extremely accommodating and went above and beyond to ensure I received the best service possible. Nick took the time to address all my concerns thoroughly and made sure everything was handled efficiently and professionally.
His helpful and friendly demeanor made the entire experience stress-free and enjoyable. It’s clear that customer satisfaction is a top priority here, and Nick truly exemplifies that.
Thank you, Nick, and the Bedford Mazda team, for your exceptional service. I highly recommend them to anyone in need of top-notch car care!”
Marianne WenselMay 5, 2024
Rating:5 stars out of 5 stars
Rating:5 stars out of 5 stars
“I have nothing but positive comments about our experience at Mazda of Bedford. Our salesman Sean was friendly and we never once felt pressured to purchase a car that day. He respected our budget and didn’t try to upsell us. We went that evening just to look and ended up purchasing one of there certified vehicles. When we picked up our vehicle on Saturday even though it was close to closing, Sean took the time to show me all the functions of the car and made sure that I was comfortable before he sent me on my way. He truly made us feel like we just made a new friend. Love my new used car……..”
Tyler StevensJan 19, 2025
Rating:5 stars out of 5 stars
Rating:5 stars out of 5 stars
“Just purchased a CX 70 from the dealership last week. The sales experience was great. I worked with Sales associate John Terdich Who was extremely friendly, knowledgeable, and was not pushy at all. The process of negotiating the sales price and trade-in was very professional, honest, and straightforward. I could easily recommend this dealership to a friend or relative. I am thankful to John and the rest of the team in making my experience so pleasant.”
Austin PhelanApr 11, 2024
Rating:2 stars out of 5 stars
Rating:2 stars out of 5 stars
“This review is not meant to persuade anyone in their decision to do business here. Just sharing for informational purposes on my experience.
I only have visited their service department two times prior to this particular service appointment. I have had really good service during those times, but cannot say the same for this most recent one. I took my 2014 CX-5 in for a front suspension knocking noise diagnosis (3/7/24) that I couldn’t figure out. I explained that I have been working to pinpoint the problem for about a month and gave them a rundown of the parts that I replaced (RF strut bearing and mount, RF control arm). I left that day with a quote to repair what they believed was the problem per the work order (see below). They did not know for sure if that was the issue to begin with but that is where they wanted to start. $600 to pay them to repair it or I buy the part and install it myself for a third of that. I decided to replace the strut myself since I had already taken it all apart the week before to replace the bearing and mount. Using factory Mazda parts that I purchased from their dealership, the noise was still present after strut replacement. I knew that the strut was likely not going to fix it based on my previous experience as a mechanic, and because both struts were replaced 2.5 years prior, but I trusted that their techs knew more than me with superior training and experience. The noise turned out to be a loose bolt to the brace on the strut tower that has never been removed in the entire life of the car. The bolt on the driver and passenger sides were both loose, but only the passenger side was making the knocking noise.
I visited the dealership the day after I installed the new part (3/14/24) to show my advisor what the real issue was and if there was anything that they could do to refund my $178 diagnostic charge that was wrong. Seeing as I bought $200 worth of parts from their parts department that didn’t need replacing in the first place, I assumed that asking for a refund on the incorrect diagnosis was only fair. After two weeks of back-and-forth, the best that they could do was give me HALF of that diagnostic fee back. It was suggested by the manager that because of my cars high mileage (189k) and since I repaired it on my own, they could not do anything further. I should also mention that I have had several people from that service department comment during that same visit on how clean and in good shape my vehicle was for the mileage that it had. Some even saying “you guys have done a great job maintaining this vehicle“, so I guess any repairs that I have done over the last 10 years on this car must have been done right to get to this point.
Shannon, the service department manager that I worked with, said that they could have handled it differently if I had done the repairs at their dealership. However, when I asked her for an example of how that would look on this particular instance, she could not explain to me in detail what they could have done if I had them perform the repairs. If they did exactly what I did, I would still be on the hook for a new strut and other components, not to mention anything else that they suggested replacing before finding the true issue.
At the end of the day, I paid for diagnosis that didn’t diagnose anything and only caused additional expense by me to replace parts that didn’t need to be. That $89 must really mean a lot to them, but I certainly have decided that I will take all of my Mazda vehicles to another Mazda dealer for future service needs.”
George Elite Motor CarsNov 20, 2024
Rating:5 stars out of 5 stars
Rating:5 stars out of 5 stars
“Recently bought a classic Cadillac from them. Had it shipped to Massachusetts. It was everything they promised. Also has a great history to go along with it. If your looking for a good used or new Mazda in the Ohio area check them out!!”