Hubler Chevrolet Olds Cadillac

“I was in the market to purchase a new/used vehicle and test drove one. Then the man who helped me told me that they couldn't come down on the price any. I did have a substantial down payment. I was made to feel like because I am female he didn't have to work with me. I have made a purchase since then and was treated very well!”

“This review is strictly on the sales department. Not the quick lube and not the service department. I ordered a truck brand new from the factory. My salesperson Adam Couch and manager Eric Perez was great on getting the truck ordered exactly the way I wanted to. I was kept up-to-date on the status throughout the ordering process. The day finally came when the truck went into production and then the truck was delivered two weeks after production. They got it cleaned up extremely nice, (shout out to the detail guy) after the delivery driver got it covered in mud, snow, road dirt and salt. I was not once pressured to buy any additional add-ons or services, I was not pressured to have my credit ran through multiple agencies to try to see if they can find a better deal. Because of those two small things they earned my trust for future business.”

“Buyers Beware – My Experience with Hubler Chevrolet Buick GMC of Bedford, Indiana I purchased a 2021 Diesel Duramax 3500 Chevrolet Silverado 4-wheel drive new from Hubler of Bedford on November 27, 2020, and have taken great care to maintain my truck properly. Despite having a powertrain warranty and an extended bumper-to-bumper warranty for the duration of my loan or 200,000 miles, my recent experience with their Service Department has been nothing short of disappointing. On January 16, 2025, while attempting to back my truck into position on my property, I got stuck in less than 5 inches of snow—which was surprising given the truck had handled identical conditions earlier that day. I followed the correct process to engage four-wheel drive, but instead of pulling free, my truck made a loud noise, and I immediately shut it off. Fluid was pouring from a crack in the transfer case, later confirmed as the source of the failure. I reached out to the Hubler Chevrolet Buick GMC Service Department, expecting my warranties to cover this serious issue. Instead, I was met with dismissive and unhelpful treatment from Craig Stevens, a Service Advisor who repeatedly insisted that I must have hit something to cause the failure. He also falsely claimed that my extended warranty had expired—despite Shawn, the finance manager, reassuring me multiple times that my warranties were still valid. (20,439 miles and 770 hours on engine/transmission) Beyond the warranty dispute, Craig Stevens continuously made me feel like I was on trial, questioning whether I had properly maintained my vehicle and making condescending remarks about whether my truck was “too much for me to handle.” I was made to feel that my concerns were ignored and invalidated simply because I am a woman—which is absolutely unacceptable from any professional service team. To make matters worse, I later learned that Craig Stevens is not even the Service Manager—a role that actually belongs to Chris, someone I had never spoken with in over 17 days of dealing with the dealership. Chris falsely claimed to GMC representatives that he had reviewed the damage with me—yet I have never met or spoken with him. Throughout this ordeal, Craig Stevens even suggested that I file an insurance claim instead of seeking coverage under my warranty, falsely implying that I had hit something—rather than acknowledging the real cause of the failure. He insisted I report the damage as an impact-related issue despite knowing it was a mechanical failure. When I asked if the dealership had a collision shop, Craig admitted it was a mechanical repair, yet still tried to push me toward making a misleading insurance claim instead of honoring my warranty. This was not only dishonest but entirely unethical. Despite raising concerns about my vehicle’s vibrations and unusual noises during previous maintenance visits, the Service Department failed to diagnose the issue multiple times. Had they properly inspected my truck earlier, they could have identified a potential driveshaft problem before catastrophic failure occurred. Throughout this frustrating ordeal, Shawn, the finance manager, has been the only helpful person at Hubler. He ensured that I had a loaner vehicle from day one, which was one of the few bright spots in an otherwise terrible experience. Meanwhile, the Service Department has been dismissive, unprofessional, and unwilling to honor my warranties. I strongly encourage potential customers to think twice before trusting Hubler Chevrolet Buick GMC of Bedford’s Service Department. A dealership that refuses to stand behind its own warranties, disregards valid concerns, encourages dishonest insurance claims, and misleads customers for their own convenience is not one I would recommend to anyone.”

“Went to the dealership with my son. He ended up buying a Chevy Spark. No issues with our salesman Adam. He was super nice. But the finance person at the end of the sale was very rude. His name was Chad. He insisted on us buying the gap insurance and my son politely declined. This changed his whole personality towards us. When I told him that my son just couldn’t afford a higher payment with the gap, he very rudely asked if I planned to pay the cost if he totaled the car. Practically got mad and wouldn’t give up. My son finally had to say a firm no. We could tell this made Chad mad and he had an attitude with us the rest of the sale. I understand they get commission if we buy the gap insurance but no means no. We didn’t appreciate the attitude at all. Again, Adam the salesman was very friendly. No issues with him.”

“34 years in automotive sales, so I speak from experience. Transaction was seamless, so easy to deal with. Collin Arthur was attentive and responsive to questions and requests. Highly recommend them, Chad had paperwork ready and we were in and out in minutes, which was refreshing. Go see these guys before buying somewhere else! You won’t be sorry.”