Koons Ford Baltimore

“We called on Friday morning to verify the truck we wanted was still on the lot. That's when the outstanding experience started because Jose Rodriguez-Meza answered the phone. Jose is a smart and savvy communicator who answered all of our questions and made sure when we arrived that night that the vehicle we wanted to see was ready. He did a terrific job navigating us through the more complex features on the truck and made the selection process easy. He made us feel valued and exhibited some of the best customer service we have seen in a truly long time. I would 100% recommend going to see him if you're in the market for a Ford. He's exceptional!”

“I had an amazing experience leasing my new 2025 Mustang Mach-E at Koons Ford in Maryland, all thanks to Jimmy. From the beginning, Jimmy was super friendly, easy to work with, and completely transparent. I told him the exact price I wanted, and he made it happen — no games, no pressure, no back and forth. In fact, the final numbers actually came in lower than what I was expecting, which was a huge and very welcome surprise. Since this is my first EV, I had a lot of questions. Jimmy took the time to walk me through everything and personally helped me set up the car before I left, making sure I felt comfortable and confident driving it home. That meant a lot. If you’re looking to lease or buy, I highly recommend asking for Jimmy. I would absolutely go back to him again.”

“Top notch from Dennis K , Joseph , Josh and Frank I recently purchased my new Mustang from Koons Ford of Baltimore and I can confidently say this was the best car-buying experience I’ve ever had. From the moment I walked in, the team treated me with professionalism and respect no pressure, no gimmicks, just honest communication. The sales staff were extremely knowledgeable about the Mustang lineup and took the time to answer every question I had without rushing me. They made sure I understood all options, packages, and features so I could build the car exactly how I wanted. The pricing process was transparent and straightforward, which is rare in car buying. There were no surprises, no hidden fees, and everything was explained clearly. The finance department was just as impressive quick, organized, and efficient while still making sure I was comfortable with every detail before signing. Everything was ready took 20 minutes which was super fast. What really stood out was the level of customer care. The staff genuinely seemed excited for me, not just about making a sale. They walked me through the car, helped set up features, and made sure I left confident and happy with my purchase. Buying a car can often feel stressful, but Koons Ford made it smooth, enjoyable, and memorable. I drove away in my new Mustang feeling valued as a customer and appreciated as a person. Best in class service from start to finish I would absolutely recommend them to anyone looking for a new Ford.”

“We stopped into Koons Ford to look at and test drive a red 2018 Ford F150 XLT V6 2.7L with 65k miles, priced at 26k. We were quickly greeted by Hezikiah. He was friendly, professional and very helpful, yet not pushy and overbearing like a lot of car salespeople tend to be. He followed up with us the following day as promised. Ultimately, we didn't purchase the vehicle because it was overpriced based on the market value for similar or better F150s available. We ended up purchasing a black 2019 with half the miles, many more options, V8, XLT FX4, one-owner, no accidents for the same price (26k). I really wanted to give Hezikiah a sale but unfortunately he's at the mercy of the sales manager and dealership prices. If anyone happens to find a vehicle to purchase at Koons Ford, ask for Hezikiah, you won't be disappointed!”

“I had an awesome experience at Koons Ford of Baltimore. Jordan Evans guided me through every step of my F-150 Lightning purchase clear pricing, quick updates, and no games. He even checked in after delivery to make sure everything was perfect. Shoutout to the team for a smooth, stress-free process. Easy 5 stars!”