Vanguard Volkswagen North Austin

“From coming here getting my car serviced to buying another vehicle and helping my family get additional cars. I feel part of the team for the time I've spent here over the last couple of weeks haha! I live closer to South VW, and I'm not saying I didn't receive excellent service from the service advisor or team but here at North Vanguard, they are very knowledgeable and on top of their customers and the service provided. Sara Torres was amazing and she ensured that I wasn't overcharged and that my concerns were addressed. She would always call and make sure to update me regarding the timeline and make sure to ask if there were any other questions or issues that I may need clarification on. ASK FOR Sarah in service! Now for the even better part, Recently got a new/used car and Matt was AMAZING!! Sebastian his colleague and Andy the finance specialist. They are the ones you call a true sales professional who genuinely cares about their customers. They make it happen and listen to your feedback or concerns regarding your budget and what you’re looking for! We got just that. They are having a huge sale now. Go See Matt & Sebastian 🎉 Till next time VW Vanguard”

“They advertised a used car for $13,000 and then tried to force me to purchase a $3000 warranty on top of it. This is actually violates consumer protection laws, and when I informed them of this fact, they refused to sell me the vehicle. I strongly recommend avoiding this place. Shop somewhere else that has more honest business practices.”

“MaKenzie sold me this gorgeous 2023 Volkswagen Atlas Cross sport. The process was a breeze and she was absolutely amazing about getting a few things looked at that I was concerned about! Everyone there was nice and easy to work with, but MaKenzie felt like a friend as soon as I walked through the door! She made the car buying process feel safe, she did no beating around the bush and let me know that she would be able to help me right through the door after learning my situation. My experience with other dealerships has always been someone giving me the runaround. But MaKenzie stayed on topic got straight to the point and made sure I got the car that I wanted. Thank you so much, MaKenzie. You were great and I wish you nothing but success in your career. oh, I do want to add that Paul in finance helped us with our paperwork. He also was very straightforward, funny, but also very informative about the contract. Thank you, Paul.”

“Reginald was absolutely incredible! He helped us through so many ups and downs throughout the entire process, and never once made us feel rushed or stressed. He was patient, understanding, and truly went above and beyond to make sure we were taken care of. Also thank you To Cy that man right there made it happen for us after some issues Thank you What really stood out was how much he genuinely cared. He kept us informed every step of the way and made sure we walked out feeling confident and happy with our decision. It’s rare to find someone so dedicated and knowledgeable, and we’re so grateful we had him by our side. If you’re looking for someone who will treat you like family and work hard for you, ask for Reginald. He did an amazing job and we couldn’t recommend him enough! 🙌”

“I recently bought a 2019 red Chevrolet Colorado from the Volkswagen dealership in Austin, Texas. My credit score was really low, but thanks to Mr. Fatih, everything went perfectly. He worked so hard to make sure I got approved and helped me find the best deal possible. The whole team was extremely kind, honest, and professional. I truly appreciate their effort and support — they made what seemed impossible happen! I highly recommend this dealership and especially Fatih for anyone looking to buy a car with confidence and peace of mind.”