CarMax Austin

“I wanted to give a shout out to my sales rep, Lynn. She was amazing!! My daughter and I came in to test her drive a car. Lynn helped us She looked at other options for us too. We went to the South Austin location test drove a car there and came back. Then finalized our deal with Lynn. two weeks later, I brought it in for service under the 30 day warranty and Bruce in service was very helpful. Everything got done same day with except exceptional customer service. I always enjoy giving positive feedback for a good experience thank you, Carmax.”

“I had an excellent experience working with Jessica Richter. Her customer service truly exceeded expectations. She went above and beyond to make the entire process smooth and stress-free, was incredibly responsive, and kept me informed every step of the way. Her follow-up and communication were outstanding, and it was clear she genuinely cared about helping us after we had some hiccups during the first experience. I highly recommend working with Jessica. A gentleman named Paull from the Service Team is also a gem.”

“Got a quote online to sell my car and compared quotes with 3 other places. CarMax gave me the highest value quote for my vehicle and honored that quote when it came time to sell. This location is huge, but runs very smooth. A front desk employee will direct you to the right area when you walk in and if you have an online quote and do the online check in, the process is very simple and easy. I spent a little less than an hour there which is faster than I expected based on how busy this place is. Thank you to everyone that helped me, especially Justicee Gault, who made sure I understood all the forms and made the selling of my vehicle a good process.”

“I went to get an estimate and to sell a car, not buy one. The process was smooth and efficient. I received a fair offer. Completing the sale was relatively quick. What stood out to me while I was there was the employee culture- folks being genuinely kind to each other, smiling, etc. The person worked with was friendly and not salesy. This was my first experience with Carmax and I left impressed.”

“I’ve purchased 2 vehicles from CarMax. A Ford Maverick and a Subaru WRX STI. I chose them on the website and had them shipped to this store. Everyone in there is willing and wanting to help you get the best service possible. Anyone in any department are so friendly and ensuring you that they can do the best for you. When purchasing a vehicle, they explain everything to you, and I mean everything. Even the CarMax service contract. What it means and what it does for you. They have a wide selection of vehicles to choose from and always give you a high trade in value for your vehicle. If I ever need a used vehicle, I’d recommend coming here. Their financing too is a breeze, right in the app you can check everything. And their service on the phone if you call them are also great people.”