CarMax Augusta

“2024 bmw taken in for appraisal, arrived back with major kerb rash on front passenger wheel. even though i took a video zooming in on the wheels before arriving they denied it. also gave a the lowest of all the lowball offers i received. pics are before and after arrival. went to head office to see camera footage where they investigated themselves and found themselves innocent. how corporate of them. *update* i see they left a response to my review to get in touch with them, which i did, i received an email a few days later saying they would be in touch within 72 hours.... that was over a week ago, i contacted them again but their response here was as fake as fake. RUN ....dont walk away”

“When I tell you that I am a female that does not like car dealerships!!! Well...... I don't consider CarMax to be a typical car dealership. I was more than impressed with the process that I took part in- for months, I studied, researched and searched for a specific vehicle that was at a price (and mileage) acceptable to me. Next, when I was able and ready, I found my vehicle and had it shipped to the Augusta location ( this was done online). Then, one of the World's BEST Car Sales Consultants, Nick Collins, reached out to me about the vehicle that I chose and shipped; we also discussed my plans to procure the vehicle. No pressure from the CarMax representative, just options to suit my needs. When I arrived to test drive my vehicle, an application was done-still no pressure. Full disclosure was given to me about policy and procedures with making a purchase. The price was firmly set with no surprises. Whatever info I needed that I didn't have for the application completed was later received over the phone or online. My first purchase was a DREAM ! Mr. Collins was a true expert and professional! My first purchase was in February 2025. When I decided to get another vehicle in the summer, I went straight back to CarMax and Nick Collins without hesitation!!”

“I had an outstanding experience working with Jasmine during my recent car purchase. From the moment I walked into the dealership, she was warm, professional, and incredibly knowledgeable. Jasmine took the time to understand what I was looking for, answered all my questions with patience, and never made me feel pressured at any point in the process. Thank you so much jasmine !!”

“CarMax is wonderful! Aaron and the whole team in Augusta were very courteous! Every time I called with a question or request, they were eagerly willing to assist. The purchasing, tag, and title process was a breeze! I love my new to me car!💜💜💜🎉🎉🎉”

“Ive bought 2 vehicles from here. Never had a bad experience. I bought my Chevy traverse in December 2018 and my dodge van in May 2025. In May it took us all of 2.5hrs to get look at my van, get approved by a bank and paperwork signed and drive off the lot. Within a week though my van lights started going off and we brought it back in. My van has now been sitting for 2 months at carmax getting fixed. They gave us a loaner vehicle for my family while we wait which has been great. Weve been getting updates about my van. And hopefully we'll have it back soon. They do everything in house and we do not have to pay, as if was included in the 90 day warrenty. They did offer an extended warrenty, which we did get. In the photos. Are both cars I've bought and the loaner vehicles we've gotten. We are a family of 6 and need an suv. I was very happy.”