Apple Valley Ford

“I am extremely disappointed with Apple Ford in Apple Valley and how they treated my brand-new truck during an accessory installation. I trusted their recommendations completely and approved everything they suggested without questioning the cost or process. In return, I expected professionalism and care. Instead, I got my truck back with the bed covered in dirty footprints and spray residue. This is a brand-new vehicle — not a construction site. When I pointed it out and asked who would clean it, I was told, “You can wash it when it gets warm.” We are currently below freezing. So their solution is that I wait three months before I can properly clean the mess they made. That response alone shows a complete lack of accountability and respect for a customer’s property. If your team makes a mess during installation, you clean it — period. You don’t push it off onto the customer and blame the weather. Very disappointing experience. If you care about how your vehicle is treated, think twice before bringing it here.”

“I had an outstanding experience at Apple Valley Ford from start to finish. The entire process was smooth, professional, and completely stress-free. The atmosphere was relaxed and welcoming, no pressure, just genuine customer service. My salesman, Bobby, was exceptional. He was knowledgeable, patient, and truly listened to what I was looking for. You can tell he’s backed by great management support because everything ran efficiently and transparently. It felt like the whole team was working together to make sure I had the best experience possible. The facility itself is awesome; clean, modern, and well organized. It really reflects the professionalism of the dealership. If you’re looking for a dealership that values customer experience and supports their team, Apple Valley Ford is the place to go. Ask for Bobby, you won’t be disappointed!”

“I’ve purchased 9 company vehicles and 1 personal vehicle from Kaeli Halverson at Apple Ford. The entire team always takes excellent care of our / my needs. This most recent visit was to purchase a Bronco for our family. Kaeli lined up every vehicle we wanted to see and made sure we picked just the right rig. We worked with Veronica for the first time on the Deal and she also took great care of us. Just an amazing team. We have a fleet of 30+ and I love doing business at Apple Ford because of the wonderful people like Kaeli and Veronica. See you for the next one!”

“best dealership experience i’ve ever had. full stop. i showed up to apple valley ford on a cold monday evening after my hyundai kona got stuck at a job site. i’d already been to two other dealerships that day and several more the week prior, looking for a midsize truck. the first thing that stood out was how clean, open, and genuinely welcoming the dealership felt—noticeably more positive than other places i’d visited. it was a breath of fresh air after a string of lackluster experiences elsewhere. drake was attentive, friendly, and refreshingly honest. when he didn’t know something offhand, he found the answer quickly. his people skills and hospitality sense are excellent. before we even got started, he pointed me toward a cup of hot chocolate, which was very appreciated after being out in the cold all day. at no point did i feel rushed or pressured. i had some scheduling constraints and an extenuating circumstance that required patience and flexibility, and drake was more than accommodating throughout the process. i initially came in looking for a midsize truck—specifically a ranger lariat or similar. after listening carefully to my needs, drake said, “what if i told you i could get you all of that, but in a full-size pickup?” he then showed me an f-150 xlt that met all of my requirements and exceeded my expectations in several areas—at the same price point i was already considering. we spent about an hour going through the truck before i had to head out, and he even secured a short hold so i could do more research and think it through. i came back later with my significant other, and drake treated her just as well, answering all her questions thoroughly and respectfully. she raised points i hadn’t thought of, which only reinforced that we were making the right decision. drake consistently showed an easy, natural rapport with everyone involved. we discussed aftermarket options, and i ended up purchasing a cover, liner (great recommendation on the bedrug), and tint. the test drive, paperwork, and financials all went smoothly, and communication was clear and consistent from start to finish. i’m now the owner of a 2024 f-150 xlt powerboost hybrid and couldn’t be happier. drake, the sales manager (whose name i’m unfortunately spacing on), and everyone else we worked with were excellent. 5 stars. 10/10. A+. would absolutely recommend. and seriously—thanks for the hot chocolate. (pics taken on night one and do not show the upgrades)”

“Just purchased my very first brand new vehicle in my lifetime. I was very happy with my salesman Eric. Managers of sales and finance were respectful and ready to work with. There was no pressure from anyone for me to purchase anything I didn't want or need.”