Germain Honda of Ann Arbor

“I purchased a new 2026 Honda Pilot from another Honda dealership because the 2026 models were not yet available at this location, and the selling dealer is far from my home. I therefore scheduled service at this local Honda dealer for convenience — which should be normal since factory warranty service can be performed at any authorized Honda dealership. The vehicle is only 1 week old and drives straight, however the steering wheel is noticeably off-center (I must hold the steering wheel slightly clockwise to keep the vehicle straight). This is a clear new-vehicle alignment/adjustment concern. Initially the service team indicated they would take care of it, but once they realized the vehicle was not purchased from their store, the response changed. I was told: • I must return to the original selling dealer within 30 days • Alignment is a wear item • I might have hit a pothole • I would need to pay a $160 inspection fee before they would even look at the vehicle This was concerning because Honda’s New Vehicle Limited Warranty allows warranty repairs at any authorized Honda dealer and does not require returning to the selling dealership. I was not requesting a maintenance alignment — only a warranty inspection for a brand-new vehicle steering concern. No inspection was performed and yet the concern was pre-classified as customer-pay. I expected a local authorized Honda service center to support a new Honda owner regardless of purchase location. Instead, I felt discouraged from using this dealership solely because the vehicle was bought elsewhere. I hope management reviews this process so future customers receive accurate information about Honda warranty coverage and consistent service experience and have honesty. UPDATE: The alignment was completed by other dealer under warranty without any issue or questions, and service was very smooth.”

“I was fortunate enough to get Chris O’Lear in the service department to help me when my vehicle had trouble starting and a code appeared on the screen. Chris could tell that I was worried since I had many doctors appointments to go to, and that was the only vehicle I had. Having just moved I really did not have anyone who could help me with transportation. Chris was able to secure a loaner vehicle and he was very kind and helpful in educating me on the new vehicle. I would recommend everyone to buy their vehicles and get them serviced at Germain Honda because this dealership is dedicated to having employees like Chris O’Lear.”

“This place was easily my most favorable experience I've ever had at a dealership. No pressure, very relaxing environment, and the employees legitimately enjoy working there. My sales person, Amber, was nothing like the stereotypical car salesperson, she did her very best to answer any questions I had, and reached out immediately on questions she wasn't able to answer herself. She was more focused on helping me find a car that would make me happy than on just making a sale or upselling. I didn't have much luck with negotiating price, but that's just how it is with buying certified pre-owned. This is probably the only dealership I would ever go out of my way to recommend.”

“Germain Honda was great! Everyone was friendly, fast, and efficient! I drove to Ann Arbor from Toledo to avoid the car dealership feeling! I got a great vehicle, at a great price, and enjoyed working with everyone. Thank you Rich Cooper!”

“I recently purchased a Range Rover with Jacob Hamka's assistance, and I couldn't be more pleased with the experience. From start to finish, Jacob was incredibly attentive and understanding throughout the entire car buying process. He took the time to listen to my needs and made what can often be a stressful experience feel easy and straightforward. Jacob's professionalism and genuine care for his customers really stood out. He was patient with all my questions and made sure I felt comfortable and informed every step of the way. If you're looking for someone who will go above and beyond to help you find the right vehicle, I highly recommend working with Jacob Hamka. Thank you, Jacob, for making my car buying experience such a positive one!”