Passport INFINITI of Alexandria

“Exceptional Experience – Passport Infiniti of Alexandria I had one of the most respectful and comfortable car-buying experiences I’ve ever had at Passport Infiniti of Alexandria, and I truly want to recognize Rico, Patrick and Mohammed for their professionalism, patience, and genuine care. From the very beginning, Rico made me feel welcome and never pressured. He took the time to show me multiple vehicles, answer all of my questions, and give me the space I needed to make decisions comfortably. Patrick was equally patient and thorough, helping with the appraisal and numbers and taking the time to explain everything clearly. Mohammed guided me through the financial side and carefully explained protection plan options, extended warranties, insurance transfers, and tag transfers. At no point did I feel rushed or overwhelmed — they made sure I understood every detail. The entire team stayed well past closing to ensure everything was done properly. Even after the managers had left, Rico remained to help me get settled in the vehicle and explain features before I drove off. I never once felt like I was asking too many questions — instead, I felt supported. Even after the purchase, the care continued. Weather delays were handled thoughtfully, appointments were adjusted to fit my schedule, and follow-ups were prompt. It was clear that my convenience truly mattered. Buying a car can be stressful, but this team went out of their way to make the entire experience smooth, comfortable, and positive. Passport Infiniti of Alexandria clearly values respect, professionalism, and genuine customer care. I would absolutely recommend them.”

“Great experience! I decided to trade a car that I absolutely loved and had taken great care of using CarGurus and it worked out well. Received an offer, met Sam at the Dealership and he quickly assessed my car. He told me it was beautiful and well maintained. He also told me that there was some hidden codes and he would need to adjust the price downward and I believe he gave us a fair price. Paperwork process was quick. He sent me a contact for him and several pictures of my car, which was now his car and two days later, I received my check via overnight. Great experience! Highly recommended!”

“The QX55 was one of my dream cars and Tin made it happen! They have reasonable prices and great customer service. They answered every question I had with no hesitation. I had to travel from NC 3.5 hours one way. They had all documentation and vehicle ready for me. They made the transition very easy. I was never put to the side or waited too n line not once. Worth every penny and time spent!! See you guys on the next purchase 😊”

“This has been the best car buying experience I have ever had. Riko Chamroeun was amazing and talked through everything with each vehicle I was looking at. He listened to what I wanted and guided me to what he thought would best fit those details. He did not “sell” me but worked with me and I came away with the most amazing SUV that I am so happy with. Everyone at the dealership was so nice and gave such amazing customer service. It was definitely a luxury car buying experience. Thanks Riko and Passport Infiniti of Alexandria!”

“I am on my 2nd vehicle through Passport! The staff is awesome! They mean what they say. The price is the price. No hidden or surprise fees. They follow up with you after you leave and build relationships. Highly Recommend”