Mercedes-Benz of Alexandria

“I had a great experience working with Spencer Witherspoon. I purchased two Mercedes E300s from him, and he made the whole process smooth and stress-free. He’s knowledgeable, professional, and truly cares about his customers. I highly recommend Spencer if you’re looking for a great car buying experience.”

“I recently had the pleasure of working with Khaldoon Adam who was an amazing sales person! I leased my first Mercedes on Christmas Eve and Adam was super helpful. Even though they closed early, he took his time to explain everything, I didn’t feel rushed, and he even put a bow on the car! He also helped me get out of my old lease. Highly recommend!”

“By far the worst Mercedes-Benz service experience I’ve had. I walked into the dealership, made direct eye contact with the guy at the front, and instead of greeting me or even acknowledging I was there, he walked off and left me standing there waiting. No one came over to help. I waited about five minutes before anyone even spoke to me. This is supposed to be a luxury brand experience — the kind where you feel welcomed, taken care of, and respected the moment you walk in. Instead, I felt like I was standing in a Jiffy Lube line getting ignored. No urgency, no courtesy, no professionalism. What made it worse is that I voiced my concerns to the assistant service manager and she didn’t even apologize or anything. I asked if this was normal and she shrugged I guess That says a lot about the culture here. If leadership doesn’t care when a customer is clearly frustrated, it’s no surprise the front-line service is so poor. I’ve been to Mercedes-Benz in Fredericksburg and Arlington, and the difference is night and day. Those locations actually deliver the level of service you expect from Mercedes. This one didn’t come close. Completely unacceptable, and I won’t be back.”

“My experience with MB Alexandria was solid! I called salesman Doug as soon as the GLE 63s I had been looking for popped up and he was great over the phone. Direct and efficient. I flew in from Buffalo a few days later and Doug came in on his day off to finalize delivery. I had a few issues with payment but Jeremy from finance was professional and helped work it all out and I was on the road in no time. Thanks to the team for a smooth experience and so far the car is exactly what I was hoping it would be.”

“I’ve been coming here for more than 10 years but no more. I hand wash my cars regularly and any scratches on it I notice. I took my car in for a B service and now I have some awful scratches that just magically appeared. I tried to take it back and was told they were already there. They showed the pictures that they took and it looked nothing like damages. At best it looked like reflection off the light. Sad to say, this will be the last time I’m stepping my foot in there.”