Power Ford

“Thanks for responding .I have had some time to think about this. How the entire leadership team treated me in this matter was entirely like a paycheck and to be dimed out on a 1 star review and all of a sudden try and cancel the contract because I gave a one star review was entirely Justified for me giving that review. The fact Keely said yes we will make this right and fix the sidesteps issues and give you another Key because that's what you should have is entirely right. The fact she said that and told me yes thats what my sales guy told me that we would match that APR or switch to your bank on a recording I have and is entirely legal in this state because of predatorial sales is legal. The fact the Finance manager said your going to sign these new documents today and Keely saying the only reason they are trying to switch contracts is because of the one star review. Not the fact they tried bending over the customer for a better commission. I actually have recording of the second interaction with the GM saying I must have a sad life for leaving a 1 star review on here and Google. That just shows the leadership team and those characterizations are true. I have the evidence to back this up. The other problem I have is a Ford Protect Maintenance plan was added into my contract without my approval. If That Finance manager is honest like he claims he is from what Anthony said "oh he didn't add anything to your contract" I hope they bring up that interaction to see where I was given that info in that office interaction. I would like to see that camera and audio. I actually am going to file a compliant with the DMV and AG for this matter and other consumer protection agencies. The fact that this truck is running terrible with a failed emissions on the Carfax report and have the sales guy say we fixed it is another matter. I have an appointment soon and If I find out the emissions isn't passing and that's the reason why it is running terrible that's another thing coming.”

“I recently had my Bronco serviced at Power Ford, and the experience was excellent. The work was completed on time, efficiently, and exactly as promised. What impressed me most was how well they kept me informed throughout the entire process, with regular updates every step of the way. I’m very happy with the level of service I received and would definitely recommend them to anyone. Lincoln was a great service advisor!!”

“I’ve purchased a lot of vehicles, this so far has been my very best experience. This is actually our third purchase from power ford (2 vehicles purchased with Juan previously & now this one), which is a new 2026 ford explorer St-line. I’m positive everyone worked together as a team, but I worked directly with Patricia who kept me in the loop, and scheduled me in for a test drive and gave different options to better suit my style/needs. Juan Arreguín who worked towards getting me a good deal at a price I was comfortable with, all while taking consideration of my wants and needs for the vehicle, he was very kind and attentive. And last but not least Ricky Montoya, who was so knowledgeable and helpful, gave so much insight on coverage for the vehicle, what power ford stands for and why it’s important to them. I felt comfortable asking questions, heard and seen which is rare at dealerships. I’m incredibly satisfied with the vehicle, I love the sporty look, the smooth drive and how it perfectly fits the family. I’m thankful it worked out for me, and how the team assisted in making it possible. Thank you!”

“Went to Power Ford with a very clear description of what I wanted and what I wanted to pay. Jovanny, Eazy, and Ricky respected my directness and worked with me on what we could and couldn’t negotiate to without keeping me there all day or playing games. Offered me refreshments throughout the whole process, didn’t try to hide any fees or upsell me on anything I didn’t want, just got me in what I wanted in quickly and without hassle. You can’t go wrong working with any of those guys.”

“Outstanding experience from start to finish. I brought my F-350 in for recall work and fender flare installation, and the team absolutely delivered. The service was fast, professional, and the quality of the work was top-notch. Communication was clear, expectations were met, and the entire process was handled exactly the way it should be. A special thank you to Andres Romero for his leadership and follow-through—he made sure everything was done right and that I left completely satisfied. This is the level of service every dealership should strive for. 10+.”