Joseph Airport Hyundai (OH)

“Ryan in Service Provided Excellent Support Despite Disappointing Outcome My 2025 vehicle (35k miles) was completely dead in -17 degree weather—fob wouldn't work at all. The plastic door handle cover shattered when I removed it in the extreme cold trying to access the door tumbler with my valet key. I contacted JAH hoping for warranty coverage and worked with Ryan in service, who requested pictures to review. Unfortunately, his manager Adam declined coverage saying it looked "too heavily manipulated." You can see from my attached photos the tumbler cover has one chip that was there when i bought the car and rhen adhesive from tape holding it on. I used a microfiber cloth. I even cut my finger open trying to get it off. I explained this is a known weak point and the plastic was brittle in -17 degrees, but the decision stood. While I'm disappointed with the outcome, Ryan deserves recognition. He was professional, patient, and actually listened to my concerns even though the decision didn't go my way. His customer service approach in a frustrating situation made a difference. Sometimes you don't get the outcome you want, but being treated with respect matters. Ryan represented JAH well”

“Service: I brought in my 2020 Hyundai Santa Fe due to a transmission issue in Sept, it took a couple weeks but they put in a new transmission, the second I got my car back I noticed it shifting horribly so I brought it back. They said it needed another transmission, took another 2-3 weeks and I finally got it back this time it shifted better but after driving abour 30 miles I broke down in the middle of the road with smoke coming from under my vehicle. They had it towed back to them and said it needed another transmission. On to the third transmission which took another 2-3 weeks, I got it back and it drove a lot better. After about 800 miles it’s started shifting hard again. I tried contacting the GM multiple times and could never get ahold of him. I felt unsafe in my vehicle and don’t trust them to fix the problem and ended up having to sell my vehicle. I’d stay clear of getting any service done here. It’s unfortunate. They did give me a loaner car thought the whole experience but other then that, not a good experience.”

“Can’t express enough how much I recommend this place! Kate was amazing and really took the time to show me the car and explain every button and gadget to me! We even brought our son (18 months) and everyone was so nice and kind to him and played with him. You really felt like they wanted to help you and your family get the best car and deal and they certainly delivered! Thanks to Kate and everyone!!”

“Beware of deceptive service offer coupon. My wife scheduled the complementary 32,000 oil change service along with two recommended services, brake fluid exchange and caliper service. I printed the coupon from the blue link app that was within the 32,000 mile complementary service, My wife handed the service technician the FM1506 coupon and was told it was misleading, but would provide a 10% discount on the service. As you can see the coupon included replace engine oil, install Hyundai oil filter, Add Techron fuel additive, Multi-point inspection, test battery, rotate tires, replace cabin and engine air filter. My wife was charged $116.00 for replacing the cabin and engine air filter, which I thought would be part of the complementary service. The 10% discount did reduce our bill by $44.61, but I believe she was still overcharged $71.39. The service bill did not show the Techron fuel additive was added. I also question the $20.00 EPA waste/shop supplies. I take my used oil to the auto supply store, O'Reilly at no charge. Customer #38647. Changing the filters is one of the easiest services to perform and I would have declined the service since I have performed this on my other cars. Just another example of taking advantage of customers.”

“I am writing to express my sincere gratitude and appreciation for the outstanding customer service I received from Jeff Wyler Kia at Beavercreek. My experience with this dealership has truly gone above and beyond my expectations. I purchased a Kia Soul from Jeff Wyler, and unfortunately, just six weeks later, my vehicle was stolen. When the police were able to locate it, the car was badly damaged. I faced numerous challenges with my insurance company in getting the necessary repairs approved and covered. Throughout this difficult time, the team at Jeff Wyler Kia stepped in and truly went the extra mile to help me. They not only repaired my vehicle but also replaced the engine at a very reasonable cost. To my surprise and appreciation, they even repaired my damaged windshield wipers—valued at $720—completely free of charge. I would like to extend special thanks to John, Daryl, and Ozzy for their professionalism, compassion, and commitment to excellent customer service. Their efforts turned a stressful and discouraging situation into a positive and uplifting experience. Thanks to the incredible team at Jeff Wyler Kia, I am now a very happy and loyal customer. I highly recommend this dealership to anyone seeking not just quality vehicles, but also genuine care and support long after the purchase.”