Koerner Ford of Syracuse, Inc.

“I had a genuinely great experience buying my vehicle from Koerner Ford, and I especially want to recognize Justin, my salesperson. He was incredibly down-to-earth, personable, patient, and never once made me feel pressured. Car buying can be stressful, but Justin made the entire process comfortable and actually enjoyable. He listened to what I needed, gave me space to make my own decisions, and was just genuinely pleasant to spend time with. He may be newer to the business, but he has something you can't really teach, he makes people feel comfortable and treated like a person rather than a sale. Melissa was wonderful as well. She handled the final financing and warranty portion, worked hard to get the warranty into a range that made sense for me, and was warm and personable throughout the process. We ended up having a really nice conversation, and nothing about the financing process felt cold or transactional. Tom was also extremely helpful, both with getting me the best financing they could and when I returned the following day with a minor issue. He immediately made sure it was addressed, explained what I needed to know about the emissions/registration process, and made sure I left with everything taken care of. The service department also completed an initially unknown extremely minor repair on short notice, without hassle. What stood out to me overall was how accommodating and genuinely friendly everyone was. When I needed to work on my laptop while I waited, they literally gave me an open salesperson's desk so I could plug in and work. They remembered details I'd shared, asked what my kids thought of the new car, and made the whole environment feel relaxed and welcoming. They also worked with my difficult trade situation and gave me a better deal on my trade than I found anywhere else. I am not a Ford person so I was hesitant to use a Ford dealership, however they stock many certified pre owned brands. I left with a car I love, a deal I felt good about, and maybe most importantly, feeling like the people I worked with actually cared whether I was happy with my purchase. I wouldn't hesitate to recommend them and will recommend them to family and friends. I've bought many cars over my lifetime and this is the one dealership that left a very good impression. And if you're shopping there, ask for Justin. He deserves the business.”

“I usually don’t post any complaints on websites as I know most service business workers are hard working and deserve respect . But here is my experience with this shop: about half year ago , I got an oil change n tire-check service from the shop, the second day the under shielding fell off when I was driving on highway ! I managed to pull the car into the closest repair shop , they told me the shielding was not secured well ! they fixed that , the shielding looked perfectly fitted with no crack at all , and for the following couple months the car had been performed perfectly with no issue ! After couple of month my car was due for oil change again, I thought I was going to trust this shop one more time as I had been going to them since I bought the car from the shop ! I didnot expect this was the worst decision n the start of my nightmare ! Upon my arrival I told the service advisor about my last experience on highway ,hoping they could be more careful this time , later the advisor told me that the shielding needed to be replaced . After I refused it n requested that the shielding be put back on like before , I found out that the shielding had a big crack ! I drove to another shop hoping I could get it fixed , the second shop told me that the shielding was unrepairable because it was roughly ripped off and missing some screws ! I was shocked but I had to get it done before long traveling . I had to go back to this shop n had them order the part . Part arrived in time which was good and I was told that it was not going to take long to get it replaced! So I planned my day accordingly , yet Upon my arrival for this appt, the service advisor told me that I had to leave the car there, ok I had to changed my plan for the day but what else I could do ! I set up a time with them for a ride for pick up and ended up waiting for 40mins with no show, I called and got the answer that the ride was stuck on the road! I decided to use Uber n took the same road to the shop but there was no heavy traffic on the road at all ! I ended up having to changed plans for the day again and again I have two questions that I hope to have the answers from this shop: 1, If the shop cannot fix a problem , should they just handle part carefully n put the part back on like it used to be instead of damaging it n have the customer buy new part ? 2, If the shop really appreciate customers valuable time like the manager says, should they let the customer know if they cannot keep the promise , instead of having customer wait with no right reason ? This experience is just a nightmare to me ! I am all done with this shop ! Good luck to anyone who still goes to them , hope no one will have to suffer what I just suffered!”

“Went to Koerner Ford to look at a car we had seen online. We never knew anything about Koerner and had never been there before. We will literally never go anywhere else again because the experience was amazing. Josh, the salesman, made us feel very comfortable and it was more of a jocular atmosphere than a serious, tense experience . In addition, Jeff the used car evaluator was also absolutely wonderful and helpful. They were calm, kind, and very human. It was the best car buying experience of my life. This dealership represents all the qualities that every dealership should have when someone goes to purchase a car. Awesome work by Koerner Ford of Syracuse.”

“I recently took delivery of a 2025 Ford Mustang GT from Koerner. Back in February 2025, knowing exactly what I wanted and expected to order, I contacted a number of local dealerships with the same request. I plan to order this vehicle, with these options so please provide a quote. One dealership texted, another emailed, and another ghosted me, but Koerner called (Josh). Within an hour of their call, I was sitting in the dealership and had a quote in my hand for exactly what I wanted, with no pressure to commit. They even alerted me to special pricing for which i was eligible (prior to the employee pricing for all promotion). None of the other dealerships, once contacted, were as helpful or as interested in taking my order. Within a week of the initial discussion with Josh, I had placed an order for the car with Koerner. Everything about the experience, from the initial sit down with Josh, to delivery was top notch. Everyone was helpful, patient, and genuinely interested in helping me (especially Josh), without the hard sell or high pressure sales tactics. "Let us know when you're ready, and we'll be here". How refreshing! The team at Koerner actually made buying a car an enjoyable experience! I can't recommend Koerner Ford enough, and Josh was awesome for putting up with my constant texts checking on status. They are small, but mighty, so give them a chance!!! I will be taking all of my future car business to Koerner!!”

“Just bought our brand, new heritage, F150, Vasco, and Josh we’re absolutely amazing and Melissa can’t forget about Melissa . We love our new truck so much. It’s exactly what we dreamed of. We give them 10 stars.”